Find Family Hotels in Hay on Wye

"We went for a Valentines weekend. On arrival the staff were professional and friendly. For some reason we were not given the room I thought I had booked via Expedia, but the character of the room was immense although it was in the rafters. Unfortunately my husband is almost 6'4" tall and struggled in the room due to the low ceiling and sloping beam. The owner upgraded us, at no extra charge, to an absolutely beautiful room. I can say that we will definitely go back! The food was excellent, the area brought back childhood memories for my husband. I had never been to Crickhowell (Crug Hywel), and my husband had not been for some 60 years. It was an amazing weekend for us. Highly recommended."

"Love the Metropole.. the staff are excellent especially Spencers Brasserie staff .. food fabulous .good menu and very attentive staff. Lovely spa facilities .. good bed linen .. could do with better coffee in rooms and biscuits, also no non alco cocktails in bar.. but still had the best of times"

"Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "

"Friendly hotel with excellent food! Was there for business so shame i didn't get chance to enjoy the area more"

"Our hosts were friendly and professional. Beautiful room with excellent modern décor. Lovely towels. Great range of treats supplied or to buy from the fridge in the room or downstairs. Appreciate locally sourced produce. Breakfast room was cosy and the breakfast itself was great. Recommend"

"Nice hotel, friendly staff"