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The Swan at Hay Hotel

4.0 star property
Relax amidst the beautiful gardens or explore nearby attractions then return for British cuisine at one of two on-site restaurants.

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Photo gallery for The Swan at Hay Hotel

Property grounds
Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace
Property grounds
Meeting facility
Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Pet friendly
  • Laundry
The current price is AED 386
AED 464 total
includes taxes & fees
27 Feb - 28 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Individually decorated, individually furnished, desk, laptop workspace

Classic Double Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Heating
TV
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Double Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Shower/tub combination
Private bathroom
Hair dryer
Electric kettle
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Individually decorated, individually furnished, desk, laptop workspace

Superior Twin Room

Highlights

Individually furnished
Individually decorated
Heating
TV
Separate bedroom
Shower/tub combination
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Double Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Heating
Free cribs/infant beds
TV
Separate bathtub and shower
Private bathroom
Hair dryer
  • City view
  • Sleeps 3
  • 1 King Bed

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Exterior

The Agent's House Bed and Breakfast

  • Pet friendly
  • Parking included
  • Free WiFi
  • Breakfast available
10.0 out of 10, Exceptional, (92)
The price is AED 406
AED 487 total
includes taxes & fees
19 Feb - 20 Feb
The Agent's House Bed and Breakfast

About the neighborhood

Map
Church Street, Hay-on-Wye, Hereford, Wales, HR3 5DQ

What's nearby

  • Hay Castle - 4 min walk
  • Richard Booth's Bookshop - 5 min walk
  • The Lion Street Gallery - 5 min walk
  • Hay-on-Wye Library - 6 min walk
  • The Warren - 9 min walk

Getting around

  • Builth Road Station - 31 min drive
  • Cardiff International Airport (CWL) - 102 min drive

Restaurants

  • ‪Festival Food Hall - ‬17 min walk
  • ‪Blue Boar - ‬2 min walk
  • ‪the Railway restaurant - ‬8 min drive
  • ‪Boat Inn - ‬8 min drive
  • ‪Cafe Hay - ‬2 min walk

About this property

The Swan at Hay Hotel

Upscale hotel
A terrace, a garden, and laundry facilities are just a few of the amenities provided at The Swan at Hay Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Full breakfast (surcharge), express check-out, and luggage storage
  • A 24-hour front desk, a banquet hall, and 2 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Free toiletries and hair dryers
  • 32-inch TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–10:00 AM: GBP 15.00 per person
  • 2 restaurants
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • The Garden Room
  • The Market Bar
  • 1812 Bar

Things to do

  • Archery

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms - 2

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Hotel Hay
Swan Hotel Hay
Hereford The Swan at Hay Hotel Hotel
Swan Hay Hotel Hereford
Swan Hay Hereford
Hotel The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hereford
Swan Hay Hotel
Hotel The Swan at Hay Hotel
Swan Hay
Hereford The Swan At Hay
The Swan at Hay Hotel Hotel
The Swan at Hay Hotel Hereford
The Swan at Hay Hotel Hotel Hereford

Frequently asked questions

Is The Swan at Hay Hotel pet-friendly?

Yes, The Swan at Hay Hotel allows cats and dogs (limit 2 total). There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

How much is parking at The Swan at Hay Hotel?

Self parking is free at this property.

What time is check-in at The Swan at Hay Hotel?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Swan at Hay Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Swan at Hay Hotel located?

Situated in Hereford, this hotel is within a 5-minute walk of Hay Castle, Hay Cheese Market, and Hey Butter Market. The Old House and Richard Booth's Bookshop are also within 5 minutes.

The Swan at Hay Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 276 reviews
Rating 8 - Good. 77 out of 276 reviews
Rating 6 - Okay. 30 out of 276 reviews
Rating 4 - Poor. 16 out of 276 reviews
Rating 2 - Terrible. 2 out of 276 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night.
Stayed 2 nights in Jan 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and safe gem of a place. I would stay here again in a heartbeat. The staff were so very kind and the food was incredible.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay! Everyone was so friendly and helpful. The grounds were lovely and our room was beautiful. Would definitely stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the bookstores - all in walking distance- and touring the Wye Valley
Stayed 1 night in Sep 2024

8/10 Good

Sandra

Liked: Staff & service
I like the helpfulness of the staff when dealing with minor issues.
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Georgian hotel, clean and comfortable.
Stayed 2 nights in Jun 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and garden. Excellent food and very pleasant and helpful staff. Great place to stay in a delightful little town.
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly- especially Sandy! Highly recommend
Stayed 1 night in Sep 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and enjoy Hay! We’ll be back!
Stayed 1 night in Jun 2024

8/10 Good

IAN

Liked: Cleanliness, staff & service, room comfort
pleasent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good food and staff very nice.
Stayed 5 nights in Sep 2022

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Staff was very friendly and helpful. Excellent location. Adequate rooms.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Hay
Really enjoyed our stay, staff friendly and helpful. Hotel full of character
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort away from home
A really pleasant night’s stop with excellent food and service. Will certainly visit again when we have more time.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swan at Hay
Excellent Breakfast with eggs always perfectly cookedby correct amount. All the staff went out of their way to make us feel good - ESPECIALLY SARAH who was always helpfulbwith a permanent smile
Stayed 3 nights in Aug 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service
Excellent location. Would stay there again. Highly recommend.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with excellent staff
Arrived to a very warm and helpful welcome. Room was lovely. Highlight was the excellent staff. Especially Sarah. Very dog friendly and the enclosed garden was not only beautiful but ideal four our dog.
Stayed 1 night in Apr 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Very nice hotel, staff were really helpful and could not do enough for us. Excellent breakfast with fresh berries and very good choice of cooked options.
Stayed 2 nights in Aug 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel close to town.
Lovely dining room and garden. Dinner was very good with excellent service. Breakfast was a little disappointing but would still go back there.
Stayed 1 night in Oct 2022

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed linens were very nice and the mattress was comfortable. Some road noise. A wonderful place to stay.
Stayed 1 night in Sep 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 2 nights in Jul 2022

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with quaint charm
We booked this at the last minute and arrived just 15 minutes before the kitchen was to close. They were very helpful and made sure we got seated and fed on a cold rainy night. This hotel is very close to the shops in town, perfect for a book holiday. The staff was very helpful in locating and directing me to a place that could help me ship my books back home.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Beautiful room. Spotless. Great food and drink options on property. Located within walking distance of all of the ships and castle.
Stayed 1 night in Jul 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my very senior parents and staff offered to relocate them to a ground floor room as I'd not thought to request it. Dining doesn't have a ton of options but what you get is exquisite and the service is friendly and attentive.
Stayed 1 night in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The Swan is a wonderful place outstandingly beautiful like stepping back in time original windows wood work etc absolutely delightful
Stayed 1 night in Aug 2022