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"No hot water in the first room and broken tap in the second "

"The property was ideal for our break, very clean and well kept. Staff that we interacted with were friendly and helpful and polite. The only thing we were disappointed with was that the sauna wasn't in operation but everything else was great and as described. We travelled to Chester by train and found the public transport and taxis very reasonably priced with the local buses stopping almost outside of the hotel drive. We would have no hesitation in staying here again, a very good experience overall. Paul and Jean "

"Hshsh"

"£30 for dog , which included 2 bowls and a tin of dog biscuits. Very friendly staff. Nice free spa and swimming pool and gym. Free parking. Great value for money. Nice food in restaurant. I rarely give a 10 to a hotel."

"Easy parking, lovely clean hotel with lots of amenities "

"Staff were friendly, dinner and breakfast were exceptional. The room was comfortable and spacious for a family of four. Spa was outstanding and the children enjoyed the adventure hunt. A great place to stay!"

"This is my second time staying at this hotel. Highly recommended"

" Nice"

"The managers, reception and front of house staff were all amazing. Above and beyond at all times. A credit to the industry and exemplary customer service. "