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InterContinental One Thousand Island Lake Resort, an IHG Hotel

4.5 star property
Luxury hotel with 3 restaurants and a marina

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental One Thousand Island Lake Resort, an IHG Hotel

Meeting facility
Indoor pool, seasonal outdoor pool, sun loungers, lifeguards on site
Room amenity
Suite, 1 King Bed, Lake View | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
The price is AED 483
AED 550 total
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Premium Room, 2 Twin Beds (Lighthouse Lake View)

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds (Lighthouse Lake View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Business Lounge Access, Lake View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Business Lounge Access, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 55 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Hill view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, Multiple Beds, Lake View (Kids Theme)

Premium Room, Multiple Beds, Lake View (Kids Theme) | Minibar, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds, Lake View (Kids Theme)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Premium Room, Lake View

Minibar, in-room safe, desk, laptop workspace

Premium Room, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Forest Lake View)

Room amenity

Premium Room, 1 King Bed (Forest Lake View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds (Forest Lake View)

Room amenity

Premium Room, 2 Twin Beds (Forest Lake View)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed (Camping Kids Theme)

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed (Camping Kids Theme)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Mountain View

Classic Room, 1 King Bed, Mountain View | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Business Lounge Access, Lake View

Premium Room, 2 Twin Beds, Business Lounge Access, Lake View | Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Twin Beds, Business Lounge Access, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 55 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Mountain View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Twin Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Mountain View

Premium Room, Multiple Beds, Mountain View | Minibar, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds, Mountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Mountain view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Twin Bed

Suite, 1 Twin Bed | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Twin Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
Flat-screen TV
Separate bedroom
  • 79 sq m
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Lake View

Suite, 1 King Bed, Lake View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 135 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Multiple Beds (Kids Theme)

Classic Room, Multiple Beds (Kids Theme) | Minibar, in-room safe, desk, laptop workspace

Classic Room, Multiple Beds (Kids Theme)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Twin Beds, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 49 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Sheraton Qiandao Lake Resort

Pool
Hot Tub
Spa
Kids pool
8.8 out of 10, Excellent, (67)
The price is AED 258
AED 294 total
includes taxes & fees
25 Nov - 26 Nov
Sheraton Qiandao Lake Resort

About the neighborhood

Map
Qiandaohu Xianshan Peninsula, Hangzhou, Chun'an, 311700

What's nearby

  • Qiandao Lake - 1 min walk - 0.1 km
  • Xiyuan Wharf - 3 min drive - 2.5 km
  • Wangutang Park - 3 min drive - 2.7 km
  • Qiandaohu National Forestry Park - 3 min drive - 3.0 km
  • Weiping Ferry Terminal - 6 min drive - 5.5 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 138 min drive

Restaurants

  • ‪千岛鱼府 - ‬18 min walk
  • ‪星巴克 - ‬14 min walk
  • ‪鱼鳌食府 - ‬14 min walk
  • ‪Qiandao Lake Greentown Resort Hotel - ‬12 min walk
  • ‪绿城时光休闲吧 - ‬10 min walk

About this property

InterContinental One Thousand Island Lake Resort, an IHG Hotel

Luxury family-friendly hotel near Qiandao Lake
Consider a stay at InterContinental One Thousand Island Lake Resort, an IHG Hotel and take advantage of a marina, a poolside bar, and a terrace. Adventurous travelers may like the ecotours and cycling at this hotel. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Enjoy the gym, as well as activities like boat tours. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and a lifeguard on site
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • An electric car charging station, a 24-hour front desk, and a dock
Room features
All 264 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Treadmills, stationary bikes, and workout equipment
  • Bathrooms with rainfall showers and separate tubs/showers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and mini fridges

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 188 for adults and CNY 94 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Xian Restaurant
  • ADD Restaurant
  • Yi Lounge
  • Japanese Restaurant YING

Things to do

  • Bicycle rentals
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Ecotours
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Karaoke
  • Lifeguards on site
  • Outdoor tennis court
  • Playground
  • Seasonal outdoor pool
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • Children's club
  • Children's games
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms - 10

Outdoors

  • Dock
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Pool sun loungers
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices available
  • Elevator
  • Hardwood flooring in room
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Local meal delivery service
  • Mini-fridge
  • Minibar
  • Paper towels

Outdoor space

  • Balcony

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Other workout equipment
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Stationary bike
  • Treadmill
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from July to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

InterContinental One Thousand Island Lake
InterContinental One Thousand Island Lake Hangzhou
InterContinental One Thousand Island Lake Resort
InterContinental One Thousand Island Lake Resort Hangzhou
InterContinental Thousand Island
One Thousand Island Lake Resort
InterContinental One Thousand
InterContinental One Thousand Island Lake Resort
InterContinental One Thousand Island Lake Resort an IHG Hotel
"InterContinental One Thousand Island Lake Resort an IHG Hotel"

Frequently asked questions

Does InterContinental One Thousand Island Lake Resort, an IHG Hotel have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

Is InterContinental One Thousand Island Lake Resort, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental One Thousand Island Lake Resort, an IHG Hotel?

Self parking is free at this property.

What time is check-in at InterContinental One Thousand Island Lake Resort, an IHG Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at InterContinental One Thousand Island Lake Resort, an IHG Hotel?

Check-out is at noon.

Where is InterContinental One Thousand Island Lake Resort, an IHG Hotel located?

Set in Hangzhou, this family-friendly hotel is steps from Qiandao Lake.

InterContinental One Thousand Island Lake Resort, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 86 reviews" "
Rating 8 - Good. 20 out of 86 reviews" "
Rating 6 - Okay. 6 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

XIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
The scenery of the hotel is very charming and the facilities are very complete. It is very suitable for taking a vacation with family.The complimentary travel photos are also very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

XIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with full lake view offers a broad water and island view. Resort is quiet during winter season. But the boat service still runs despite only a handful of guests using it. Room nicely decorated except the cheap looking and ill-matched floor. Overall a nice stay.
Stayed 1 night in Jan 2024

6/10 Okay

Allison

Traveled with group
Disliked: Cleanliness, amenities
If you want to go to Thousand Island Lake, this has to be one of the top choices, especially if you want nature and solitude. The fact that there are no other hotels around the InterContinental is for me what made the hotel luxurious. If you want a lot of nightlife, activities, or shopping beyond the hotel itself, then this isn't the right choice for you. But peace and beauty or romance---it's a great choice. The rooms are big and comfortable, great pillow menu, great balcony and view. We visited when stink bugs were flying around, and the staff person who came when asked to remove the bugs was truly excellent. She was an example of great service. The hotel needs some repairs and additional staff. For example, the swimming pool and locker rooms at night were a total mess. The toilets were broken and clogged. This uncleanliness was pretty shocking. The night we ate at the restaurant, all the fresh local fish dishes were already sold out by around 7:30. I read a review that said to skip the hotel's boat ride to an island where you take a cable car to a view. I wish I listened. The view is not great and you don't see much of the lake and its islands on the way there and back. There should be a bette boat tour of the lake available, where people can enjoy seeing more of the type of gorgeous views that the lake is famous for. The view from the hotel's lake view room is really nice though. So was the sunset at the lighthouse. Improvements are needed to be considered 5 star.
Stayed 2 nights in Nov 2023

10/10 Excellent

Xi

Stayed 1 night in Jul 2023

6/10 Okay

Francesco Paolo

Stayed 3 nights in Oct 2021

10/10 Excellent

Soffia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
It’s an absolutely lovely resort with beautiful rooms and excellent service. The views are beautiful. The restaurants are the only disappointing feature.
Stayed 1 night in May 2021

10/10 Excellent

CHANDRACHUR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. But swimming pool out side was not working
Stayed 2 nights in Apr 2021

8/10 Good

Liping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice weekend getaway
Amazing facilities. Quiet and beautiful view to the lake
Stayed 1 night in May 2020

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, quite and beautiful place
It was a fantastic stay. This is our return trip. We plan to go back next year. The food of the Chinese restaurant is fabulous.
Stayed 1 night in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A world class getaway in China
Beautiful lake, wonderful setting, great service combined with quiet and good food make this a ideal getaway. Three swimming pools, full sauna and spa, highly recommended. It is a bit far from local amenities (but that's some of the charm).
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
too far and not convenient
This hotel is the luxury resort in the area yet it does not keep the 5 star hotel services. 1st of all, it is really not convenient to get there unless you drive by yourself. The hotel is located by itself at the corner of a peninsular. It's about >25km to the town. The taxi driver is not very willing to go inside to pick you up or send you there (they will negotiate a back and forth price). You can try to use Didi (Chinese uber) to get them but usually takes quite a while to have a response. 2nd of all, given its unique position, the hotel provides services in a premium rate. For instance, asking a hotel to call cab costs you 4 times of regular price. Renting a bike costs 8 times (literally). Not mentioning renting a car, jet cruise and so on. It makes me feel that since we were stuck there, we had to buy the services from the hotel without any choice. Thank god I had to manage to use Didi to get out of there. 3rd of all, staffs are so not professional. I can't believe I was in 5 star hotels. It can't even be compared to those elite private boutique hotels. To me the service is mostly 3 star hotel (I am being nice to give 3 star). For example, at checkin, they just told me my breakfast were not included. I had to use VPN to connect to my gmail to show them my expedia order. The breakfast was very so so. The staffs are not familiar to the neighborhood. However, I do like to point out, the facility maintained quite ok. loved ping pang and the garden is so pretty
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review InterContinental One Thousand Island Lake
This is an amazing place with excellent top surroundings.
Stayed 2 nights in Oct 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Getaway
The resort is sensational in a beautiful location and has every comfort and then some. My only complaint has nothing to do with the hotel and is simply that the stunning Thousand Island Lake offers no water sports, no, not even swimming. Look, but don't touch the lake - so disappointing!
Stayed 1 night in Sep 2017

8/10 Good

Chenyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的一次体验 就是独占羡山半岛 … 太大了

10/10 Excellent

Soh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, will come back
Amazing view, huge lovely room. A bit secluded but very beautiful nature, great resort, clean and nice swimming pool. If you are tired of foods in the hotel, try the nice foods at XIAN SHAN Restaurant which is about 150m away from the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but bad food
lovely room . The grounds were beautiful. Nice hiking. Horrible restaurants . Bad food .had the food been ok the place would have been a 10

8/10 Good

Andre, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
The best spot in the park
Stayed for one night on the way to Hangzhou. The best spot to check out One Thousand Islands park sightseeing. Very secluded but worth to go if you like nature. Make sure to take a small road on top of the hill to get a full view. Hotel has everything you expect from 5 star hotel. Don't forget your swimming suits.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambience and view
Stayed 3 nights at the Executive Suite in May 2015 during a business trip. The hotel is located at the end of the peninsula, so, very exclusive. The hotel ground is sprawling and our room is huge, facing the lake - wonderful view! Great experience walking around the hotel, with wonderful view of the lake and landscaping. The buffet breakfast at the restaurant has great spread. Pleasantly surprised that the pastry is of very good European standard, unlike most other hotels in China. As this hotel caters to mainly local families from nearby cities like Hangzhou and Shanghai, breakfast crowd can be rowdy and packed. Effectively, the service level can be affected due to the crowd. The service level at the club floor is more pleasant, though the breakfast spread is less and its open during weekends only. Our waitress Ms Even was very helpful and forthcoming with our requests. We had a wonderful dinner at the Chinese restaurant. The famous fish-head dish and the free ranging chicken soup were fantastic. The restaurant manager Jim was really helpful and knowledgeable of the cuisine in the restaurant. Overall, its a great stay, worth the 5 hours travel from Shanghai Pudong airport.

10/10 Excellent

johnny, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
great resort, will come back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Winnie, Shanghai, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay
The staff at the all day dining should not be so insistent on the customer paying the bill prior to eating. The food quality needs to improve. All staff throughout the hotel should know open/close times for indoor pool, kids club, etc. very basic hotel knowledge. The hotel was beautiful and the grounds were even better.

10/10 Excellent

Jan, Hangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature, architecture and luxury in one place!
An amazing hotel - solitude with amazing views. Architecture and decoration is in a class for itself and the nature it exquisitely maintained and used to highlight the unique location. Best hotel I have stayed at in China throughout the past 13 years!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort