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Hangzhou Tower Hotel

4.0 star property
Riverfront hotel with 5 restaurants connected to a shopping center in Hangzhou

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Photo gallery for Hangzhou Tower Hotel

Exterior
Executive Suite | Living room | 37-inch flat-screen TV with digital channels, TV, pay movies
Executive Room | Living room | 37-inch flat-screen TV with digital channels, TV, pay movies
Exterior
Daily buffet breakfast (CNY 50 per person)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Housekeeping
  • Laundry
  • Bar
  • Room service
  • Breakfast available
The current price is AED 748
AED 860 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Room

Executive Room | Premium bedding, down comforters, minibar, in-room safe

Executive Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Down duvet
Premium bedding
  • 55 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Down duvet
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Premium bedding, down comforters, minibar, in-room safe

Superior King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Down duvet
Premium bedding
  • 34.0 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, down comforters, minibar, in-room safe

Executive Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - unspecified
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Down duvet
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Room

Hilton Garden Inn Hangzhou West Lake

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.8 out of 10, Exceptional, 9 reviews
The price is AED 186
AED 217 total
includes taxes & fees
23 Mar - 24 Mar
Hilton Garden Inn Hangzhou West Lake

About the neighborhood

Map
7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang, 310006

What's nearby

  • Wulin Square - 1 min walk
  • Hangzhou Tower Shopping Mall - 1 min walk
  • Hangzhou China Silk Town - 13 min walk
  • Broken Bridge - 2 min drive
  • West Lake - 2 min drive

Getting around

  • Wulin Square Station - 4 min walk
  • Hangzhou Station - 6 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 22 min drive

Restaurants

  • ‪西街西餐厅 - ‬1 min walk
  • ‪代官山 - ‬1 min walk
  • ‪鹿港茶语 - ‬1 min walk
  • ‪芋贵人 - ‬1 min walk
  • ‪香港采蝶轩zen - ‬1 min walk

About this property

Hangzhou Tower Hotel

Upscale hotel near West Lake
Take advantage of a nightclub, a free grocery shopping service, and shopping on site at Hangzhou Tower Hotel. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a hair salon.
Other perks include:
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • A front-desk safe, free newspapers, and a porter/bellhop
Room features
All 215 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
Other amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • 37-inch HDTVs with premium channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 50 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Karaoke
  • Nightclub
  • Shopping

Family friendly

  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Digital channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items are available on request.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Tower
Hangzhou Tower Hotel
Hangzhou Tower Hotel Hotel
Hangzhou Tower Hotel Hangzhou
Hangzhou Tower Hotel Hotel Hangzhou

Frequently asked questions

Is Hangzhou Tower Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hangzhou Tower Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Hangzhou Tower Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Hangzhou Tower Hotel?

Check-out is at noon.

Where is Hangzhou Tower Hotel located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of Wulin Square and West Lake. Hangzhou Tower Shopping Mall and Zhejiang Science and Technology Museum are also within 5 minutes. Wulin Square Station is only a 4-minute walk and North Zhonghe Road Station is 12 minutes.

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Hangzhou Tower Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 27 out of 74 reviews
Rating 8 - Good. 32 out of 74 reviews
Rating 6 - Okay. 7 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

SU YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不错的酒店，地点位置非要好，酒店底下就大商场，下次会再来
Stayed 3 nights in Aug 2019

10/10 Excellent

Hyun Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요!! 편안히 묵었습니다.
좋았습니다! 메트로랑 연결이 되어있어서 찾기도 쉽고... 침구도 아늑하고 너무 편안했습니다. 방도 넓고.. 웰컴 과일 및 과자도 매일매일 주셔서 잘 먹었습니다. 청소도 잘해주셔서 다 만족이었습니다. 다시 항저우여행을 간다면 다시 묵고싶은 호텔이예요
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
市内の中心部にあり、商業施設やこうえ
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感あってよかったです。
Stayed 1 night in Apr 2019

8/10 Good

Po Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置方便
從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。
Stayed 1 night in Mar 2019

10/10 Excellent

Gwangil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스러운 숙박입니다.
저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness
暖氣很熱
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Not as expected, but ok.
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but rooms are stuffy and hot.
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
Stayed 2 nights in Nov 2018

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible front desk and management
Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.
Stayed 2 nights in Sep 2018

8/10 Good

Manfeng

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

8/10 Good

PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro line 1. Room was spacious and clean.
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness
在商业区，交通方便，但是卫生不太好，早上有装修的声音，影响休息。
Stayed 2 nights in Jun 2018

6/10 Okay

John Benedicto

Alright, somewhat impersonal hotel with no frills
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
Stayed 1 night in May 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Losa, HK

酒店位置在市中心及較近地鐵站
酒店位置在市中心及夠近地鐵站，步行至地鐵站只需10分鐘以內，杭州大廈總共分為四座， A、 B座是專賣名牌 (如LV、CHANEL、Gucci、Dior.....等等)，C、D座是賣一般潮服，如果是打算在這裏購物的話，這間酒店是理想選擇之一，因為他樓下便是各大名牌集中地。 至於食肆方面，周邊的選擇也很多，步行的話也只是5分鐘至15分鐘內也可找到，所以尚算方便。 只是酒店所提供的早餐不如理，雖然它只是收＄45人民幣一位，但質素較差！ 順帶一提，清潔嬸嬸居然把我的面巾當作酒店的毛巾一起收走，其實我的面巾與酒店的毛巾顏色是較相似，但酒店的所有毛巾是帶有金色縫線和酒店標誌的，而我用的是沒有，另外我已特別將我自己的毛巾另外掛起，以免混亂，但最終也是難逃厄運！ 建議其他旅客與要自己攜帶毛巾的話，最好不要帶米白色的毛巾，以免又會被他們誤會及收走。
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Yan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Inside a shopping mall
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
Stayed 2 nights in Aug 2017