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"This place is fantastic! The room was big and super nice, with a view of the snowy forest. It was exceptionally clean. The highlight of the experience was the onsen. The grand bath is huge, and the views from it are incredible. Overlooking beautiful trees and hell valley from the onsens. There were 7 indoor baths for both male and female (different minerals and temperatures). And then 4 outdoor baths for females and 5 or 6 outdoor baths for males. There are also two types of sauna and cold water bath. You can sit in a hot outdoor bath, looking out at the snow and drink sake from a floating tray. The scale of the grand bath is just mind blowing. We spent hours there and really felt the benefits. Muscles got relaxed, skin felt soft and healed, circulation improved. Overall amazing! We stayed two nights and wished we could stay there longer."

"Stayed in Japanese Traditional Room with Private Open Air Bath. The pictures on Expedia are a true representation of the accommodation but the stay was even better than anticipated. Kaiseki meal in private dining room was wonderful and showcased a lot of the local food. The tatami room and sitting area in the room was nice and relaxing and the futons were perfectly set by the time we returned after dinner. The balcony onsen was a lovely warm contrast to the chilly wintry air. The public baths were also very clean and had a variety of temperatures for both inside and outside. Very close walk to the temple and Hell Valley. Included breakfast was also very delicious with impeccable service. Sad to have only stayed one night!"

"In room private onsen is nice. Buffet dinner and breakfast by the hotel also offer good variety and good taste. Good view of Lake Toya from room. "

"Food not so nice"

"Stayed at 3 properties in 4 days. This one was the very best. Will come back again"

"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"Onsen, ice cream, massage chair, night ramen noodle. All of them are free! I also like the breakfast here. The staff are very friendly, too. The only thing I’d complain is one of two sleeping pajamas hanging on the closet has an unpleasant smell."

"Incredible staff and service. The breakfast was great. Free desserts and sake at night. "

"The hotel is very Japanese classic, you need to take off your shoes and store it at the entrance. Besides that, it is great! The staffs there are super friendly; The hot spring is definitely top tier, with nature spring hot water in. Room is also Japanese style, room is spacious and cozy. The only thing that need to notice is that the area does not have much public transportation or taxi services, you can ask the front desk to call a taxi for you, but need to prepare additional waiting time."