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"It was an exceptional experience. I was checked in and checked out by Ms Nara, who was super friendly and helpful. I enjoyed talking with all their counter staff in fact. The room was very clean and spacious. The breakfast spread was good and tasty. The location of the hotel was really good. Grand Mall Batam is just next door and connected with the hotel. Nagoya Hill Shopping centre is just a 5 mins drive away. There are also 3 really good Spas located just beside the hotel. All in all, it was a wonderful stay in the hotel and i would definitely bring my family here again. "

"Tranquility, the view, and the hospitality and service of the staff in the resort. Quite far from city centre, but expensive food (though the food in Pantai is good & worth the money paid) and a lot of mosquitoes and lizards in the property. The state and condition of the furnishing and villa could have been maintained better, but otherwise had a memorable stay in the property. "

"Super friendly and very helpful staff which made it a great holiday. Lagoon was great with lots of different activities. Tents were really nice and clean and loved the outdoor private bathrooms"

"Comfy bed and clean room. The toilet is big too. Only thing that need to improve is the check in process. Should try to limit each check in to 5 mins. Otherwise it will be a long wait for guests to check in. "

"Great big room, clean and great service."

"The check and in service staff excelled but the restaurant staff specially the pool bar a d the roof top bar both need to up their game "

"Staff were efficient amd friendly. Loved it. "

"Good service"

"Great room, room cleaning and the pool is great in the wvenings"