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"Great location "

"Staff was extremely understanding and helpful."

"Beautifully presented hotel in a very convenient location to all Cairns has to offer. Very clean, spacious and comfortable rooms with great views from the balcony.Rooms well fitted with tea, coffee pod machine , hot chocolate , fridge etc. Great breakfast buffet, lots of different options to start your day off right. Extremely helpful staff, David in the lobby bar was very friendly and knew our order from day 1.I wouldn’t hesitate to recommend and would happily go and stay again. Short drive from the airport approx $20 for a taxi."

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"Friendly staff, good location with a lovely walk along the beachside to the ‘centre’"

"Very friendly staff, spacious rooms "

"I like everything about the hotel,excellent location,staff friendly and very helpful,only thing i didn’t like was the pool,very cold,especially the spa,i have never experienced cold spa."

"Second time staying here and it won’t be our last. Great staff, location is close to a variety of dining options and the free bike hire is fantastic. The pool is awesome too, with plenty of lounge chairs for all. "

"An exceptional place with friendly staff who know exactly what they’re doing. As I checked out, I had to correct myself from “I’d like to check-out” to, “I guess I have to check out” - this property is really quite something. The lowest tier room I stayed in was still exceptionally designed with great amenities, a well-crafted (but slightly leaky on the floor!) shower room, and the internal lighting was wonderfully ambient and flexible depending on the mood for the day. The Dough Egberts coffee machine and pods were high-quality, the bed turnaround service was immaculate, and the letters to let us know when there were technical glitches were a great personal touch. My only suggestion would be to have a bit more of an induction when you arrive. I learnt only of the “bit at the back” by accident - the iPads in each room had information about some of the amenities in the place but didn’t mention the pool, the cute outside seating, and so on. But I will be coming back to stay at another Crystalbrook property the next time I’m in Australia for either work or pleasure. "