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"What a terrible experience. The property requires an access code to enter the rooms and I didn't receive the access code for my first night. I spent more than 2 hours with hotels.com support while they tried to contact the property to get me into the room. I also tried contacting the property myself but they did not answer. I did get into the property the next day but it left a sour taste in my mouth. Worst of all, I contacted hotels.com for a refund and they said they cannot do it because...

"Awesome location and good apartment."

"Very nice, cute place to stay. Everything with our room was excellent. Highly recommended!"

"The apartment was spacious and clean with a cute little balcony. It was in a good area with a 24 hour shop right next door. I did need to contact the staff who are not actually at the location as we had a little trouble getting in originally but they responded quickly and it seemed to be a user error. We just needed to jiggle the key a little more as they’re older doors. The staff was also gracious enough to let us store our luggage both before check in and after check out with no issues at a...

"Perfect location of the property. Expensive but worth of money."

"For a family of 5 with 3 grown boys, this space was perfect. It was extremely clean. Having been to other places, I appreciated that I didn't have to do anything upon check out as my cleaning fee covered it. However, I had an issue with Expedia. They confirmed the apartment I wanted as this service has many but they never told me the correct address. Fortunately the correct apartment wasn't far but with cobble stones and steep roads, it wasn't fun with luggage. The location I had was right...

"Very nice and confortable apartment. I strongly suggest this choice for couple Excellent bed and shower"

"The team running Porto Downtown lovers appartment were excellent, good communication, attentive and friendly. Beautiful, clean and secure appartments that look exactly like the photos. Interesting arty area of Porto, easily walkable to all the parts of Porto you want to see. Cafe Diogo, across the road is the best!"

"The cleanest of the apartment is A . The personal was always willing to help in everything, the communication throughout the application was always opend and quickly. "

"Amazing apartments. Pleased we upgraded to garden room with a private terrace area. Location excellent, lots of restaurants within 5 minutes. It is very peaceful and relaxing, pool area lovely. There was only one problem. We tried to order a breakfast basket on second day and they said it was too late and had to do on first day. This wasn’t made clear when checking in and there were instructions on reception stating you had to order before 7pm night before for delivery of a basket the next day....

"Excellent location, incredible view and easy to visit Porto and Gaia!"

"Spacious apartment. Great bathroom. Very loud on weekend nights though :( great communication with company and secure building with elevator "