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"Most of the staff were extremely professional and very friendly. There was one staff in the restaurant who was outstanding. Her name was Joelle. There were 2 hostesses who acted like they were above everyone, including guests and staff. They seemed to always be counseling staff in front of customers. They need to be counseled on supervising skills, if that was what they were doing. We were there for 2 weeks, so we were very aware of what was going on.the front desk staff and cafe staff were excellent too. We were sad to leave."

"I was impressed with this hotel .. this was my first time in London "

"Great stay before early morning flight. Second time we have stayed there "

"We have stayed at this hotel twice before and remain totally satisfied with it. Easy check in, nice room, fantastic breakfast."

"A great airport hotel, with everything you need "

"Excellent facilities and staff"

"I liked the room space and location. Only downside was no coffee pods delivered for the last two days of my stay. But would definitely stay and recommend."

"Excellent hotel. Lovely staff. Great VFM. Superb location for DLR, Tube and Elizabeth Line. Excellent for Canary Wharf and all amenities. Great dock side location. Excellent for London Docklands Museum. "

"We requested a “bridge view” room and the hotel did not fail to deliver! We had the most amazing view, room was a great size and had everything we needed. Despite being about the bar/restaurants and outside areas there was no noise at all and we had a great sleep! Staff really lovely and helpful and the Vicinity restaurant more so, with delicious food served quickly and with a smile. Will definitely be back! "