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"The main pool wasn’t working "

"This is the most unique stay I've ever had. It is a converted Hacienda and the rooms have names, not numbers. We stayed in Poppy, one of the large rooms on the main building. The ceilings must have been 18 feet tall and the rooms are gorgeous. There is no door between the main room and the restroom; only a curtain. The shower is enormous and beautiful, but the water pressure was low. The included breakfast was delicious, but this is in the countryside and there are critters flying around. It's also incredibly warm. There's no parking lot, only a grassy area. You have to leave the road on a side road to get here, so don't turn exactly when the GPS tells you unless you want to drive down a rocky hill. The air conditioner doesn't keep it cool to American standards. You can use the Jet mode to get a little more air out of it. I also travel with a little USB fan. There is a ceiling fan that helps a little. We would stay here again. Izamal is a lovely city. This is about 3 mile out of town. The staff were very friendly. I speak Spanish so I don't know how well they speak English. "