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"The biggest downfall for hotel was the fact that they tell you the spa is open from 10am till 7pm but they randomly close it earlier. These timings are already very short in comparison to most hotels so is really annoying. They then lied to expedia when they called as we put a complaint in saying that the spa needs to be booked in advance which is not the case. The hotel its self however is great for location, cleanliness and food. However, the staff at reception are not very welcoming. We did meet Ali who was a very nice and obliging person who really helped us. "