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"I like the buffet breakfast staff,front desk,concierge and housekeeping."

"Excellent service as usual from the staff, no nonsense and always very efficient. Walking distance from shopping and dining spots. Refillable water service initiative is highly appreciated. Points for improvement: 1. Furniture and doors is showing its age. Might be time for some upgrade. 2. More variety on breakfast menu 3. Halal section would be appreciated."

"VIP room upgrade Bayview. Discounted food and beverages. Grand elegant old hotel. Nice pool."

"Breakfast. "

"I have enjoyed staying at this property for several years now. I have always given this property high marks in service, convenience, location, and staff/personnel. The only issues I encountered during this stay are the shower (water temp) and wake up call. The water kept going from warm to cold to hot and back to warm. I addressed this with the hotel management and hopefully they will be able to resolve the problem before I return in November of 2025. The other problem is the front desk staff failure to put into their system a wake up call. This only happened twice, the last one being the day I was checking out. I went to the front desk the night before checking out and ask for a wake up call and it never occurred. Lucky, I have set my own alarm clock as back up, however, I shouldn't really have to. It would have been a mess if I have missed my flight. Maybe this is a staff issue or training issue but hopefully, they will get it together. Other than that, I really like this hotel and is looking forward to staying here again in 2025. "

"The hotel offers convenient access to the mall and dining options. My only concern is that the room could use some updates. However, the staff is invaluable and accommodating."

"Great staff conveniently located next to mall"

"The staff are very polite"

"5 stars"