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"When we arrived, we were told that they did not hold a booking for us, as Expedia had cancelled our booking!!. It took over 4 hours for the hotel, myself and a guy from Expedia in the USA to semi resolve the issue. The hotel were wonderful, Expedia were blatant liars as they told the hotel that they had informed us of the cancellation, and had booked us into another hotel. Shame on you Expedia!! As the hotel had restricted accommodation left for our visit, we had to rearrange via Expedia to stay in another hotel for part of our stay. Unlikely to be using Expedia again which is very unfortunate as we have used them on numerous occasions over the years."

"Beautiful property. Loved our stay here."

"All the staff were friendly and helpful. Complimentary birthday drink, which was very kind. Hot and continental breakfast. Excellent location, opposite restaurants, bars and cinema."

"Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟"

"Great hotel. This was our third stay in 3 years. "

"We’ll run property….highly recommend. "

"This is our go-to hotel for Cheltenham/Gloucester. Easy to get to, friendly staff, a pool and gym. The food on site is delicious. There are lots of options available, bar, restaurant, room service. Nice seating areas outside and lots of places to sit inside if you want to read or play board games. We use it as a home from home when we are visiting family in the area. Highly recommended."

"Staff were excellent at customer service 👏 well done everyone"

"This is a great place to stay in Cheltenham. A short walk from most places but far enough away to be peaceful. The staff were all lovely and the room was large and airy. The dark painted walls may bother some people but we got used to it. "