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"Amazing attention to detail! Extremely clean, admnd has everything you could need. My only major concern was there was no lock on the balcony doors, and a very low balcony wall, so there is a very high risk for children on the higher floors. PLEASE fit locks on balcony doors!"

"VIP status reward was not honoured. Hotel is very clean and staff were polite but I wouldn’t say they go out there way for you. "

"Almost perfect but for a five star hotel a few minor let downs (really minor…). The funicular to the beach was out of order all week, and the beer tap at the pool bar wasn’t working (all week). Service in the main was excellent, but on leaving awaited 25 minutes for someone to come with a car to our villa to take our cases up to reception (very steep 10 minute walk uphill was the alternative). Car never arrived despite calling 3 times so had to walk…."

"Lovely hotel and looked exactly like the photos. We also liked Pedro and Jorge from the specialist restaurants. Only problem was that We had a birthday and they didn’t actually do anything for you and told us too late that we could have paid to have the name on the castle. Also the buffet and pizza restaurants were too short staffed at times. "

"Very good, rooms are s bit dated and could do with an upgrade "

"A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal...

"Had a lovely 7 nights here end of Feb, and very much appreciated the adults-only affair here. Having been converted from a family friendly place, you have the two huge pools, one exclusively for folks that book a Level room (think VIP within the hotel). Turns out at least the Level one is also heated - didn't spot that until we got there! The room's were spacious and spotless, and always topped up as needed. The restaurants were all very nice The food was pretty good (buffet was top notch...

"Landscaped gardens excellent staff good entertainment selection of food Poor lighting in corridors Carpets in most areas need attention "