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"Excellent customer service, super friendly staff"

"We dont really have a complaint ... just a couple of comments. When we stayed it was a glorious day with record temperatures and the blossoms in the trees where in full bloom. Everything was great and the staff were friendly and helpful. Comments We had what i thought on entry was a compact room due to size, i attended reception and asked if i could pay extra for a standard and was told we were in a standard already - it did seem small. SO ... we paid for an upgrade to a Junior Suit, it cost £40 extra but to be fair it was fabulous. The bar closed at 10:30 on a hot spring evening with plenty of guests still looking to enjoy the weather and sit outside or in the bar. Breakfast finishes at 930 which i think is early for a location that has a more "mature" clientele. Checkout is 10:00am which again i think is early. Most hotels are 11:00am with an option to noon. Finally - the lift is scary ... i know its old. I get it. So am i but the lift creaks more than i do. As i started with not complaints .. just comments. Overall the stay was great and we are already looking to come back in the summer. "

"Lovely bedroom and the spa is fantastic. "

"Excellent hotel in perfect location (particularly for The Crucible)"

"Very well appointed.Friendly and helpful staff."

"Short stay with business - I stay at the Orchard regularly, so I know what I'm getting. It's a very good quality, large hotel, with everything you'd expect. It's a little on the expensive side, but you get what you pay for."

"Good"

"Clare on Reception was very helpful on check-in and information about the surrounding area. Thank you very much Clare"

"Excellent hotel . Only stayed 2nights . Only negative was the room was too hot . "