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"Staff are super friendly and professional. They always go out of their way to satisfy their customers. I would definitely recommend this hotel to my friends and family. "

"This was a weekend away with my wife, the hotel is located in the centre of Great Malvern. The hotel is located on a quite road next to the Abbey, when we arrived Just before 1 pm, we were able to book in early as our room was ready, which was a bonus. I had completed the online booking in form prior to travel the day before, so when we arrived I only had to register the car, signed the registration document and give my credit card for pre-authorisation, so from arrival to being booked in was completed in a couple of minutes. I had booked afternoon tea for 1pm on the day of arrival, this was very good and the sandwiches were fresh and the small cakes were excellent, my only criticism would be there was no table cloth on the table, which took away from the overall look of the presentation. We were give a table with a window view of the valley and plain below the town. The food quality in the hotel was very good and staff service is excellent A visit to the Abbey is well worth a visit and also the Abbey gardens (located just behind the theatre) are very nice to walk a round on a pleasant which we had had on the Sunday. I was lucky to be able to book for a show in the forum theatre on the Sunday afternoon. The Town of Great Malvern is a lovely little town with a good selection of Restaurants and cafes and also boutique shops, I can recommend Peppe’s Italian Restaurant, we had an excellent meal here on Saturday night. This is just a five minute walk from the hotel."

"Amazing place, staff were brilliant and full of character. Attention to detail such as topping up the logs when needed. Eves cottage is beautiful"

"Very lovely room! Perfect for a solo weekend trip away."

"Lovely historic hotel. All staff were extremely welcoming. Food was excellent and good breakfast options."

"Lovely food on site. Amazing views ,ideally.place for river walk or shops. Feels like a lovely step back in time - Still have keys for the doors. Quaint but with all the facilities needed for a very relaxing break."

"Wonderful friendly atmosphere . Great staff , Great breakfast. Perfect location."

"Great location, friendly staff, renovated in last couple of years. Quiet, warm, comfortable room and beds, and good breakfast. Don't expect the most modern facilities (eg shower mixer) but everything worked as it should and we would recommend and return here."

"The place is Amazing. It’s my second time here and hopefully won’t be the last."