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"Nice, spacious lobby and corridors. 4-star hotel service is above expectation. VIP gives access to free drinks and snacks in the afternoon / evening. Room is also big by Asia standard. "

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."

"Good location to stay for going to the palace museum."

"Excellent location. Spacious room with a little sofa, coffee table and tv. The location is very near the station which makes it easy to locate."

"Front desk staff was very nice and helpful. The building was old and smelled funny"

"south urban hotel provided everything that we needed - spacious, beautiful, and clean rooms, as well as a breakfast buffet and easy access to the city of chiayi. thank you so much!"

"Overall a very nice place"

"The hotel is nice and clean. The staff is very friendly. "

"櫃檯服務親切，還幫我們升等房間。辦理入住快速，周圍交通便利，還有專屬停車場。下次可以再來住。"