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"The onsen (especially the open air bath) was beautiful, relaxing, clean, and well managed. The staff were extremely helpful and the room was clean and comfortable. I would absolutely recommend for your stay."

"Good stuff!"

"The Hanayura is fantastic. The facilities are old but it's all clean and well kept. The front doors smell of sulfur but that's because you're in an onsen town. The meals were fantastic. Very filling and very intricately prepared. Be aware that the meals may not be to everyone's taste. Or you may not notice the intricacy or details in the preparation. But you're here to experience a traditional ryokan and traditional meals. If that's not for you then you shouldn't pick some place like this. The in room onsen cools down at the bottom in the morning so mix the water before hopping in. Assortment of public onsen was great as well. The hotel has a walk through to another onsen that you can access for free as well. We only found out on the last day"

"Great location. Near attractions. Good dining experience"

"Stayed at 3 properties in 4 days. This one was the very best. Will come back again"

"Really really nice room. The Ski in only applies to west mountain which you have to take the nearest lift to use which is a REALLY short run designed for learning or beginnners. The Ski out does go to this lift… but if you’re not just learning it’s not somewhere you want to spend your day. If you’re planning on spending most time at East or Isola, it does take some time to get over there via walk and gondola (25 mins or so assuming no lines). "

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."

"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"Onsen, ice cream, massage chair, night ramen noodle. All of them are free! I also like the breakfast here. The staff are very friendly, too. The only thing I’d complain is one of two sleeping pajamas hanging on the closet has an unpleasant smell."