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"This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa. "

"Staff was very friendly. We stayed for 4 nights. Each day breakfast options were outstanding. Specific staff members went out of their way to accommodate our needs. "

"Excellent experience especially because of the amazing staff."

"Staff was very helpful and courteous. "

"Das Personal ist super (Siddika hat uns zum Beispiel sehr freundlich geholfen den Transport zu organisieren) Das Hotel ist nicht das neuste aber insgesamt sehr gut (Zimmer sind sehr groß, Betten sind bequem, Frühstück gut)"

"The staff, the management, clean, quiet, efficient. I don't have enough good tings to say about my stay"

"I’ve stayed at the Taj West End twice now, both times the service has been wonderful. The staff are very friendly and happy to assist with any request. The property is beautiful and has multiple dining and bar options. Special thank you to the bar staff at Blue Bar who provided interesting insight into how they make their drinks! Overall would highly recommend."

"Ease of check in. Though room cleaning was late Cleanliness was appreciable. good Riestaurants. Alchemy was the best. "

"Great location. Metro station within walking distance. Many shopping and dining options nearby. Spacious rooms. "