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"Staff are great"

"Everything is good except the pool. I expected a heated pool but the water is very cold."

"Decent reasonable priced hotel near the park and SM."

"The was great. No issue on anything "

"Our room was large and clean, however lacked basic facilities one would expect even in a 3 star establishment such as no fridge (room across the hall had one), no USB ports, no iron or hairdrier no hotel director of services. The walls were paper thin and overhearing other guests and hotel staff conversations at all hours was unwelcomed. Two double beds were quite firm but bed bases were essentially a timber box that the mattress sat in meaning that wacking your shin on a corner was easy and...

"Staff did not communicate with each other. I just checked in on my room when an old lady opened my door and went inside. It turns out, the old lady was a guest that checked out 2 hours ago but claimed she forgot something in the room. It seemed like they gave her a key card to access the room. They let someone have access to my room after I was checked in. Thankfully I was inside the room- who knows what that old lady would have done. My privacy and safety was at risk. I spoke to the team...

"Scam. There were no room booked. We went to Baguio last Friday with my family to celebrate my son's birthday. And surprise! walang room na nabooked. The guards at the reception area told us na marami na na scam dito sa Hotel.com. We tried to contact the number provided and customer service # na non existent. Kahit email wala sumasagot. "

"Friendly helpful staff!"