Find Hotel with a Concierge in Andeok

"I loved this property but there were some issues. Initially we were told that the AC was not available until summer. However due to in-floor heating the room was hot. After phoning guest services we were told how to turn off the boiler and then told to open window. The next we complained it was still too warm and asked for fan which they said would be delivered. Once returning for the evening there was no fan. I went to front desk and told them that if there is no AC the least they can do is provide fans. Shortly after this complaint we were given the remote for the AC. INTERESTING!! The other shortcoming was the wifi was basically useless. We could hardly check in for our next flight and had to bring this up with the guest services. This problem could not be remedied. Otherwise this location and hotel was great. The carpets were stained and dirty in hallways. It does need some attention. The parking was included and secure in garage. I would stay here again. "

"I chose this hotel because of it's Hello Kitty rooms. The entire 4th floor was decorated with Sanrio themes and the room we stayed in was amazing! There are 3 different HK theme rooms. We were assigned the 'Ladies room'. Service was impeccable and all the hotel staff were friendly and welcoming! We would definitely come again. Thank you!"

"Front desk staff were helpful. Housekeeping staff were friendly. First floor concierge lack of knowledge and not friendly."

"quite good overall, but some noise from other rooms irritated my rest. "

"Perfect for families - 3 rooms, two bathrooms, a kitchen, and an all in one washer/dryer (although the dryer is not effective but a large drying rack is available) The area itself is walkable to the water/theme park and mall with a lot of restaurants. Great location and would stay here again! "

"역시 신라호텔이네요. 너무 깨끗하고 침구도 좋고 조용해서 쉬다오기 너무 좋았습니다. 직원분들 친절한건 말할것도 없고 주변 산책도 할수있어서 참 좋았습니다."