In Urakawa, a hotel must provide a specific amount of upscale features to earn 5 stars. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may even offer special touches like a welcome gift.