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"This property is wonderful in every way imaginable. The property is in a great location with a bus stop right across the street that transports you around the Lake. In addition, the breakfast and dinner buffets are out of this world abundant with too many options to mention. I would recommend anyone who wants to visit Sun Moon Lake to stay. But how great Fleur de Chine Hotel is I want to say that Expedia customer service is complete garbage. I've been a customer for decades and each year I keep getting amazed at how much crappier their customer service can get. My reservation during booking said that they took a deposit at the time and I'm supposed to pay the balance at the hotel but when I arrived they said that they never received the deposit and that I needed to pay in full. The subsequent 40 minutes we tried to get in touch with Expedia customer service greatly angered both myself and the reception desk. We gave up and ended up doing my own detective work in going back through months of credit card statements to see if a deposit was taken. It turned out that it wasn't so the Hotel was correct but Expedia was wrong. I don't know why I'm surprised that this was the outcome considering that my sister recently booked an entire vacation through Expedia. However, due to some mixup, she wanted to reinstate a hotel which Expedia refused. Not sure I want to continue to use them"

"The whole place was very quiet, the bathroom was exceptionally clean as well as the rest of the property. The included breakfast is local food, mostly vegetarian. We like this but if you have to have cereal or other western food this isn't the place for you. Parking is easy too, something that is not common in Taiwan, especially in resort areas."

"The hotel to stay for destination Alishan! Beautiful, clean and serene surroundings day and night. Great for families."

"I'll book this hotel again when I visit Chiayi."

"Very near train station. Hotel is very clean and spacious "

"Comfortable, clean and spacious room. Staff were courteous and respectful. Breakfast had a lot of varieties and quite tasty, We had to leave early for the bus to Alishan so the hotel prepared a whole set of disposable containers and cutlery for us to pack the food to-go. This was my second time staying here I would definitely book it again if I visit next time."

"The Look hotel is a modest and great value hotel with all the amenities you'd need. It has a solid breakfast, lots of room space, and comfy beds. I'd recommend it for it's location and overall value!"

"Front desk servicer was very good and friendly."

"Staffs are extremely friendly and helpful! We will stay here if we come visit Chiayi again!"