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Mercure Miyagi Zao Resort & Spa

4.0 star property
Escape to a mountain paradise where natural beauty meets relaxation. Soak in hot springs or explore on two wheels via bike rentals.

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Photo gallery for Mercure Miyagi Zao Resort & Spa

Exterior
Point of interest
In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
The current price is AED 207
AED 251 total
includes taxes & fees
18 Mar - 19 Mar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Room, Japanese style, 4 futon beds

Classic Room, Japanese style, 4 futon beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Japanese style, 4 futon beds

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 4 Twin Futons

View all photos for Privilege Room with 2 single beds and 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds (Japanese Style)

Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, Multiple Beds (Japanese Style)

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 10
  • 4 Twin Beds

View all photos for Classic Room with 1 single bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 1 single bed

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room with 2 single beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege, Junior Suite, 2 Twin Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Privilege, Junior Suite, 2 Twin Beds

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 10
  • 2 Twin Beds

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds (Dog friendly)

Highlights

Air conditioning
Refrigerator
TV
Deep soaking bathtub
Bidet
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 6
  • 2 Twin Beds

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Exterior

Venezian Hotels Shiroishi Zao

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 175 reviews
Venezian Hotels Shiroishi Zao

About the neighborhood

Map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916

What's nearby

  • Togatta Onsen - 1 min walk
  • Mt. Zao - 15 min drive
  • Zao Fox Village - 17 min drive
  • Okama Crater - 19 min drive
  • Zao Hot Springs Ski Resort - 41 min drive

Getting around

  • Shiroishizao Station - 39 min drive
  • Sendai Airport (SDJ) - 60 min drive

Restaurants

  • ‪割烹会席料理まほろば - ‬3 min drive
  • ‪ZAO BOO - ‬2 min drive
  • ‪808.mini - ‬2 min drive
  • ‪中華亭分店 - ‬5 min drive
  • ‪蔵王そば新楽 - ‬2 min drive

About this property

Mercure Miyagi Zao Resort & Spa

Upscale hotel near Togatta Onsen
Located close to Mt. Zao and Okama Crater, Mercure Miyagi Zao Resort & Spa provides an indoor mineral hot spring (onsen), a garden, and a playground. With amenities like ski-in/ski-out access and ski storage, this hotel is a great place to hit the slopes. Treat yourself to spa services, such as a body treatment, a massage, or a facial. The on-site restaurant, moritosoyokaze, offers breakfast and dinner. In addition to an arcade/game room and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and a banquet hall
  • A front-desk safe, luggage storage, and multilingual staff
Room features
All 312 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • TVs with satellite channels
  • Refrigerators and housekeeping

All inclusive details

All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 3025 for adults and JPY 3025 for children
  • 1 restaurant

Restaurants on site

  • Moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski-in/ski-out access
  • Ski storage

Business services

  • Conference center (7190 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Toilet paper
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Refrigerator

More

  • Iron/ironing board (on request)
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Frequently asked questions

Is Mercure Miyagi Zao Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Miyagi Zao Resort & Spa?

Self parking is free at this property.

What time is check-in at Mercure Miyagi Zao Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Mercure Miyagi Zao Resort & Spa?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Mercure Miyagi Zao Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Miyagi Zao Resort & Spa located?

Set amidst the mountains, this ski-in/ski-out hotel in Zao is steps from Togatta Onsen and within 12 mi (20 km) of Michinoku Lakeside National Government Park and Zao Fox Village. Mt. Zao and Okama Crater are also within 12 mi (20 km).

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Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 84 out of 269 reviews
Rating 8 - Good. 115 out of 269 reviews
Rating 6 - Okay. 44 out of 269 reviews
Rating 4 - Poor. 18 out of 269 reviews
Rating 2 - Terrible. 8 out of 269 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023

10/10 Excellent

shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024

10/10 Excellent

MAKIKO

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024

6/10 Okay

Pavan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024

8/10 Good

HOANG HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated.
Stayed 1 night in Sep 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023

8/10 Good

Swamynathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth money.
The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend.
Stayed 1 night in Aug 2023

4/10 Poor

Satoko

Stayed 1 night in Feb 2025

8/10 Good

michiko

Liked: Cleanliness
今回で3回目の宿泊でした。初めてのとき歯ブラシに驚きました。木でブラシ部分も大きくシューズブラシかと思う程でした。今回ようやく普通サイズで硬さもちょうどよかったです。
Stayed 1 night in Feb 2025

8/10 Good

yukako

Liked: Cleanliness, staff & service, amenities
スタッフのみなさんはとても感じが良かったです。中国人の団体客が多く、静かに過ごしたい方には向いていないと思います。
Stayed 1 night in Feb 2025

8/10 Good

Shoko

Liked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Toshiya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
インクルーシブは大変お得でした。 その一方で部屋はボロボロになってます。 バイキング狙いで行きました。
Stayed 2 nights in Jan 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした!
Stayed 1 night in Jan 2025

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

SUN

施設が古い、食事のコストパ良くない
Stayed 2 nights in Dec 2024

8/10 Good

Hiroko

Disliked: Property conditions & facilities
何度か宿泊しているがその度に色々な面で質が落ちているのが分かり残念。
Stayed 1 night in Dec 2024

8/10 Good

michiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン15時から18時と21時から23時のアルコールや飲料の飲み放題はとても嬉しいサービスです。21時からの蔵王チーズは絶品で、つい食べ過ぎちゃいました！ お風呂の入浴時間が夜23時までだったのでせめて午前0時まで可能にして欲しいです。朝は5時から入浴可能にしてもらえると更に嬉しいです。なんと言っても朝食バイキングが魅力的です。種類も豊富でワクワクします！年に何回も訪れたい施設だと感じました！客室からの宮城蔵王の山並みも絶景です！ただ、窓が全開出来ないので写真を撮れないのが残念です。季節毎に楽しめる宮城蔵王の魅力を満喫出来る施設だと思います。 また訪れたいです！有り難う御座いました！
Stayed 1 night in Dec 2024

8/10 Good

makiko

Liked: Cleanliness
Disliked: Property conditions & facilities
設備は少し古めですが、清潔感がありお料理も最高でした。ただ電源が少なすぎるのと、居室が乾燥してひどいので、加湿器を持参したほうがいいようです。Wi-Fi環境も微弱すぎて使えませんでした。
Stayed 1 night in Dec 2024