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"Staff were super nice and helpful"

"Great value for money"

"Incredible stay, would definitely come back!"

"Absolutely amazing! Exceeded all expectations! Did not want to leave! "

"Clean, love the onsen, free shuttle bus"

"I stayed for one night to try snowboarding the next morning for the first time, I was very surprised by how helpful and friendly the staff was and there is a public bath at a walkable distance. The hotel is charming and retro, established in the 1970s and it has very lovely details in the decoration to enjoy "

"The staff didn't give accurate information - all the staff were Chinese so both English and Japanese language was not clear. There are 2 separate buildings. It's a very steep hill to the hotel, so it was very tiring to walk carrying luggage. The bath was not available at the time that we stayed. The toilets are small. But the room was clean, comfortable, and warm. The showers were also hot, but the water pressure was a bit weak. There are better places to stay in this area."

"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem."

"Good location, close to the yubatake. Hotel is modern, looks new and clean, however did find mould on the shower floor. Meals not a strong suit. Great stay overall."