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"Staffs are very friendly and professional. The lake view is beautiful. Room is clean and comfortable. "

"Staying here was a wonderful experience that we will not forget! The location, food, and amenities were of course stellar, and our room with the balcony-side private onsen tub was luxurious. What stood our most, however, was the service. Staff was attentive and kind to the highest degree. For example, with only 1 hour notice, I called the front desk to help surprise my partner for her birthday with a treat in our room upon our pending return for the evening. Within an hour, they had set up an extravagant birthday display and a wine bottle with glasses. It made our trip even more special and I am grateful! Additionally, as English speakers, we had no problem with the language barrier and found that most staff spoke proficient English."

"The front desk staff, shuttle drive and kitchen staff are very friendly, and excellent,"