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"Excellent hotel in great location."

"My friends & I came for a relaxing break just to spend time with each other, decompress & relieve stress. We were able to do that here because the ambiance allows for it. All the neutral tones provide that calming feeling you'd want. The crowd is more...mature. Many were the basic European couple or family & it looked like they were of retirement age. As an observation, there weren't very many of us mixed variety guest in the 30's range aside from us & a speckle of others. However, we weren't going for a party scene & we had each other so it wasn't a big deal. Many nights they had a live band & the Entertainment Coordinator was great at hyping up the crowd to dance & enjoy the vibes. There are three restaurants that require reservations so make those in advance if you can. Also be mindful that La Graciosa has a tasting menu for dinner. The all you can eat had a pretty decent turnover of new food being replaced when it first opens but when they're about to close thats when you see the dregs of what's left. If I had to complain about that it would be some of the meats could be a bit more seasoned (more of a preference issue) & I would have wished they had longer time slots for each meal session instead of feeling rushed. I knocked off a star for the service is because: 1) we were not provided the rooms we requested but they tried to compensate by giving us access to both rooms. 2) We didn't get quality CS from Rafael at the Shack. I had to go request for it. We'd return though"

"Great views, friendly staff and the pools are amazing"

"The Staff were very friendly and helpful ..the area and pools were very nice if a little cold in february and especially the 50m pool which was warmer. Other beaches and restaurants were some walk away from hotel so we upgraded to all inclusive which i recommend especially as i have to follow a gluten free diet and restaurants and bars all had a gluten free corner."

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"

"this is a nice hotel, the food is good ,staffs are all friendly and helpful ."

"Friendly helpful staff. Efficient. Excellent quality, variety, and quantity of food at buffet."