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"Cleanest hotel we’ve ever stayed at anywhere in the world, top to bottom. Attentive, caring staff in every part of the place. Free excellent self laundry machines, 24 hr snacks and coffee. Excellent plentiful breakfast and even a free nighttime light meal on offer. Super location, right downtown. Very reasonable price. Only complaint: taxi company they have on call has surly, unfriendly drivers- any other local cab would be better. We were there 6 days and tried at least 2 others who were much better. Strongly recommend the Kindness Hotel- they really live up to their name! "

"The property is older than expected but the location is great if you are traveling around downtown. It’s a ten minute walk to the night market "

"Spacious room, lovely view, yummy breakfast — everything was perfect! A much appreciated perk was the shuttle ride back to the Hualien train station. Absolutely recommend!"

"Very relaxing and beautiful stay. All of the staff were wonderful and so helpful. Very family friendly - from the play areas to the pools to meals. Amazing to be able to have the gorge almost to oneself to explore in the morning. Best stay of our 2+ week trip staying in luxury hotels. Wish we had booked a longer trip and we look forward to returning for another relaxing stay!"

"Here’s a refined version of your review: I recently stayed at this hotel, and while the location is very convenient, the overall experience was disappointing due to its messiness. The hotel is situated in a historic area near the railroad station, making it easy for travelers like me to commute. From here, I could easily visit My Market, the traditional market, and the Pacific Ocean Park.One of the highlights of this location is the free bike rental, which allowed me to explore the nearby trails, including the scenic Cheung trails. This added a lot of value to my trip and made getting around effortless. this hotel is an excellent choice due to its prime location and accessibility."

"Great place to stay, close to the beach, within walking distance to a lot of restaurants, shops and night market. The hotel also has a laundry place and free parking."

"離火車站很近，房間很漂亮，早餐很精緻。是價格也非常實惠，是下次會再來的飯店"

"非常好的體驗，雖然很多地方都在整修，但飯店很貼心的延長下午茶時間到晚上以作為補償。下午茶的燒仙草很棒，旁邊提供添加的各種豆料也很新鮮。早餐也很棒，有很多當地的特殊小吃。"

"Great service and helpful staff!"