2/10 Terrible
Barb B.
12 October 2021
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Not smoke free or clean as advertised
My experience renting this property was horrible. I deserve a full refund.
Check in: despite 2 emails and a text with the door code instructions, we arrived to a locked door. We called the Nest Host, Cam, who did not know who I was or where I was renting. After a frustrating conversation, the door was unlocked remotely and the code reset to the last four digits of my phone number
BAD SMELL: the renter before me was a smoker, a heavy smoker. The "cleaning team" tried to mask it with Fabreeze, which was sprayed onto walls and kitchen cupboards. I could not put my clothes in the bedroom closet, the stench was so bad. We spent the first morning of the rental asking for a solution, which was an ozone machine treatment, which we had to leave to be administered. That worked temporarily and the SMELL slowly returned over the following days.When I returned home, the stench was still in my clothing and suitcases.
CLEANLINESS: there were dirty handprints on the back of the front door, the bathroom door and several walls. The washing machine and dryer had mold growing in them; my husband ran a laundry cleaner he bought thru the washing machine and scrubbed the mold off in both so we could wash clothing. I booked this unit purposely because we needed a washer and dryer. I was appalled at the moldy state we found it in and the fact that we had to clean it. I reported the mold to the owners; no cleaning service was offered to me, only an apology.
TV services: The rental comes with a large screen TV in the living room, but no instructions on how to use the ROKU system, which, being from out of province, we were unfamiliar with. The SHAW cable remote left in the coffee table as useless because the rental has no cable TV. After numerous texts, the property owner confirmed there was no cable and was completely unfamiliar with the PIN process so we had to add our credit card information to the system (which we were reluctant to do) to add FREE Roku channels to get the news services.
On Tuesday, after the ozone machine treatment made the rental somewhat bearable, we decided to stay until we found an alternative place to stay and left a day early, receiving a refund for one night.
OVERALL: while the rental was located in a quiet community that we enjoyed and had a kitchen, the rest of the rental was not what was advertised. It was not smoke free. Nest Host's cleaning team knew it. I deserve a full refund for the Sun-Thurs rental fee because of this desception.
Barb B.
Stayed 6 nights in Oct 2021