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"Staff were lovely and happy to help with anything you needed. Smell of the hotel when arriving (and throughout) was impeccable and gave a fresh feeling to it, booked family rooms and the size of the room was perfect "

"Lovely large room with a huge bed, lovely little touches in the room, easy 15 min walk into Ross-on-Wye. "

"Staff were excellent, without exception. Warm and friendly and entirely welcoming. The bed was comfortable either side of the centreline, although very obviously two singles zipped together which made for a dip in the middle. Blackout curtains were a positive too. Downsides: soundproofing is poor. You can hear every door closing and too many conversations from other rooms. The shower pressure was painfully weak (but the water was always reliably hot on demand). Finally, if you have mobility issues make sure you book an accessible room, otherwise you will be faced with a plethora of small staircases and a menagerie of random doors. "

"This is the third year we have stayed to celebrate an AGM. Frankly we were very disorganised re. Numbers. But the Pilgrim were amazing accommodating 40/45 people all very last minute, the food was totally amazing bearing in mind there were so many different variables for a three course meal coming of their table D’hote menu. All delivered in flustered and with smiles on faces. The kitchen staff must have been frantic but boy did they deliver. Thank you again and see you all on December 1st 2025. "

"Lovely, well kept property. Well worth the money!"

"Very nice hotel within easy reach of the M5 and Gloucester. Room was comfortable and the breakfast was fine with hot food, cereals and toast. Plenty of room in the car park and very friendly staff. Worked out well for a couple of days"

"2nd time weve stayed in new inn and wont be last clean, friendly and staff brilliant thanks once again "

"Stunning hotel. Great location and good value."

"Lovely one nights stay. Smart, clean room with a very comfortable bed. All staff were very friendly and helpful. Breakfast was a real treat and worth the additional charge. "