B&B in West Midlands

"Good hotel in an excellent location for the NEC and Station. Dog friendly! "

"The hotel itself is beautiful with easy access to the NEC via a private path. My only issue was that in 2025 you'd expect an actual smart TV in the room with all the apps you'd expect, especially for the price."

"The shower was out of order and the toilet was not clean"

"Not much else to add"

"We were there visiting the cruft show and celebrate our anniversary, the hotel upgraded us. They even gave us champagne and chocolate which was so thoughtful. The receptionist was polite and efficient, hate in a super location and the parking was convenient, everything so central. The only complaint was the bed was so soft and pillow no support. "

"The lifts were slow "

"The staff are amazing and very accomodating we had an issue with the inital room allocated but it was resolved very quickly. The reception staff and the duty manager on shift were very kind and understanding."

"The location of the hotel perfect for my needs. Check in and out easy. Staff friendly and helpful. Good breakfast. Great price competitive for this hotel. Very big room. The furniture dated needs updating. Also pillows very hard! I had room 515, and had the report broken toilet handle it wouldn’t flush. They did send someone. "

"Nice hotel and the cleaning crew are great. Hard to say anything bad about it. Very clean and very quiet. If I can be picky. Wish the bathrooms are more modern. Great place no question "

"Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and...

"Amazing place to stay, with lots of space to relax with the dogs before the madness of Crufts at the NEC!"

"This property was absolutely fine for work travel. The rooms were not as updated as I’ve come to expect with a Hyatt regency, but it was perfectly comfortable. The lobby and other areas of the hotel are great. "