Find all hotels by Leonardo Hotels in West End

"My wife got stuck in the bathroom due to a faulty door. It took over an hour of me harassing the hotel staff to get maintenance that was dealing with a broken elevator. I pointed out no one was actually in the elevator, and in the event of a fire, my wife would be trapped. The manager was dismissive and didn’t care. The man at the desk was sympathetic but obviously not able to override his boss. Eventually a man came and broke the door and the frame to get her out. Whilst we was given a...

"The front desk management wasn’t very friendly. No hello no acknowledgment at all. The most helpful and friendly person was the guy named Athios in glasses behind front desk . And all the staff in bar, breakfast room. Will definitely come back again "

"We were a little worried about our stay after seeing some negative reviews but we were pleasantly surprised. Staff were excellent in all areas. Staff who cleaned the rooms were excellent, we couldn’t fault them! We had half board and although we ate out most evenings, the food was very good, plenty of choice and continuously filled up. Breakfast was excellent, plenty of choice. Staff in the restaurant worked really hard. We stayed in the apartments which had everything you needed for a self...