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Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Indoor pool, open 5:00 AM to 11:00 PM, sun loungers
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Spa
    Spa
  • Hot Tub
    Hot Tub
  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
The price is AED 713
AED 835 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Portable fan
Separate bedroom
Blackout drapes/curtains
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Blackout drapes/curtains
Portable fan
Premium bedding
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

One Bedroom Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
Blackout drapes/curtains
Premium bedding
Eco-friendly toiletries
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Pool
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9.2 out of 10, Wonderful, (1641)
The price is AED 482
AED 564 total
includes taxes & fees
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About the neighborhood

Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 4 min walk - 0.4 km
  • Victoria Harbour - 6 min walk - 0.5 km
  • Victoria Clipper Ferry Terminal - 9 min walk - 0.8 km
  • Chinatown - 10 min walk - 0.9 km

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Eco-certified hotel near British Columbia Parliament Building
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, shopping on site, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage, a facial, or aromatherapy at Willow Stream Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • An indoor pool with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, a gift shop, and a ballroom
  • Guest reviews give top marks for the helpful staff, proximity to shopping, and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like desk chairs and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Travel cribs, electric kettles, and portable fans

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 35.00 per day; includes in/out privileges)
  • Valet parking on site (CAD 49.00 per day; includes in/out privileges)
  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:00 AM: CAD 20-40 for adults and CAD 10-20 for children
  • 2 restaurants
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Q at the Empress
  • Lobby Lounge
  • Q Bar

Things to do

  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space (22604 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Portable fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Hot springs
  • Recreation facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool. Pool access is from 5:00 AM–11:00 PM. The pool will be unavailable from January 6 2025 to January 17 2025 (dates subject to change).

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total).

How much is parking at Fairmont Empress?

Self parking is available for CAD 35.00 per day. Valet parking is available for CAD 49.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

Located in Downtown Victoria, this spa hotel is steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Fairmont Empress Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1156 out of 1651 reviews" "
Rating 8 - Good. 271 out of 1651 reviews" "
Rating 6 - Okay. 130 out of 1651 reviews" "
Rating 4 - Poor. 51 out of 1651 reviews" "
Rating 2 - Terrible. 43 out of 1651 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Camille

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful, it has a great location and friendly staff. What I didn't like was that it was a little noisy outside, there is a ship platform right beside the hotel that made a noise all day and it was harder to sleep.
Stayed 1 night in Nov 2024

6/10 Okay

Monique

Liked: Cleanliness
I love this hotel. The staff - doorman are awesome and super friendly. We arrived and were given our room key. We headed up to have the key not work. I went down again and had the keys redone. Then went up again only to have the keys not work. I went down a third time and came up with the doorman who had our luggage. His key also didnt work. They have us another room but it was on the floor that allowed pets. Then there was dogs barking and I had to complain- And I am a dog lover. The hotel comped ua Each a drink. Given the inconvenience I think more could have been done to make up for the inconvenience especially given we were Celebrating a graduation and birthday. It was ok.
Stayed 3 nights in Nov 2024

10/10 Excellent

David, Victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A legendary hotel, freshly updated rooms
Stayed 1 night in Nov 2024

8/10 Good

Chris

Stayed 3 nights in Oct 2024

6/10 Okay

Alisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is close to water, shopping and restaurants. Staff is helpful, the bar and restaurant is stunning. CITY VIEW Room is clean and comfortable. No view at all. Window is frosted. Book this room if don’t plan on spending time in the room.
Stayed 1 night in Nov 2024

6/10 Okay

RAY

Traveled with partner
Dirty dishes in hall for whole stay
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent except for the sofa bed in our suite very uncomfortable would recommend to stick with beds only!
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent birthday stay!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Traveled with partner
Loved the attention to detail and friendliness of staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Empress, excellent spa service.
Stayed 3 nights in Nov 2024

10/10 Excellent

jemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Audrey

Stayed 1 night in Oct 2024

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and historic hotel that is located right in the heart of downtown Victoria. Stay here for the location, the excellent customer service, and the history. The only caveat is that, due to the age of the hotel, the rooms and the bathrooms, while beautiful appointed, are quite tiny. If that’s an issue for you, you may want to consider staying at one of the other hotels in downtown Victoria that are newer and visiting the Empress during the day or booking a reservation in the tea room.
Stayed 3 nights in Nov 2024

10/10 Excellent

Davis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Omar

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Miri

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice!! Great location for anyone traveling to Victoria without a car. Close to both the clipper and blackball ferries. Also, close to the really cute downtown. Super dog friendly if you want to travel with your furry family. I would have given it 5 stars but there was an issue with housekeeping services while we were there and they didn’t do turndown or make up the room the following day, even though we were asked if we wanted those services at checking. I know those sound like petty issues but when you stay at a property such as this you expect certain services. However, the restaurant and bar were both good. I do recommend this hotel to anyone traveling to Victoria.
Stayed 2 nights in Nov 2024

4/10 Poor

Briana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was fantastic. The bell staff was soooo friendly and efficient and the bartenders at the Q were so great! The charcoal popcorn is a must try! We will definitely be back one day!
Stayed 1 night in Nov 2024

4/10 Poor

Ana

Disliked: Staff & service, amenities
Service wasn’t good. The best live music at the bar - restaurant
Stayed 1 night in Nov 2024

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronald, Duncan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gold Floor exceptional with lovely food and beautiful lounge areas. Staff so accommodating and friendly. Bedding and room amenities great. No complaints at all.
Stayed 2 nights in Nov 2024

8/10 Good

Michelle, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everyone good service
Stayed 2 nights in Nov 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities
Stayed 2 nights in Nov 2024

6/10 Okay

Rona

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The whole stay was just ok. Our room was very small. There was an old distinct smell as soon we enter our room. The blue throw pillow that was on the bed smells so bad so as the linens. No alarm clock in the room. For a pricey hotel, their hair blow dryer is really cheap. The exhaust fan in our bathroom was not working. Not much selections in their tv cable. The only thing I like was their signature lotion/shampoo.
Stayed 2 nights in Nov 2024

10/10 Excellent

Milena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time with my family in the hotel for the Remembers Day Weekend . We will definitely be back .
Stayed 2 nights in Nov 2024