2/10 Terrible
Hilda H.
31 January 2025
Disliked: Cleanliness
Host canceled the day of and would not refund me
The host never reached out leading up to the stay with any check in instructions. I messaged the host the day before the stay inquiring how to check in. No response. I messaged again the day we were arriving and the host said he needed to cancel the booking due to a leak in the kitchen. Given the other reviews, I find that highly unlikely since this is a pattern of last minute cancellations leaving guests scrambling to find other accommodations. I normally would not have booked given these terrible reviews but we had very few options bc everything was booked bc Taylor Swift was there that weekend. Then the host did not refund my booking. I had to call VRBO customer service at least 4 times to report the late cancellation and to try to get my refund. Each time they would call the host while we were on the call- no response, then would email the host to give him an opportunity to respond- no response, and finally they escalated the case and VRBO issued the refund. I cannot understand why this host is still allowed to rent on VRBO. Totally unacceptable.
Hilda H.
Stayed 2 nights in Dec 2024