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Empress Palace Hotel

4.0 star property
Guesthouse in Surrey

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Empress Palace Hotel

Reception
Front of property - evening/night
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle
Honeymoon Studio Suite | Down comforters, individually decorated, individually furnished, desk
Honeymoon Studio Suite | Private kitchen | Full-size fridge, microwave, oven, electric kettle

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Laundry
  • Kitchen
  • Air conditioning
  • Free WiFi
The price is AED 205
AED 524 total
includes taxes & fees
10 Jan - 11 January 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite | Down comforters, individually decorated, individually furnished, desk

Elite Suite, 1 Bedroom, Ensuite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View | Down comforters, individually decorated, individually furnished, desk

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom | Bidet, soap, toilet paper

Honeymoon Studio Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Heating
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Down comforters, individually decorated, individually furnished, desk

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Down comforters, individually decorated, individually furnished, desk

Family Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 7
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom | Down comforters, individually decorated, individually furnished, desk

Honeymoon Suite, 1 Bedroom

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View | Down comforters, individually decorated, individually furnished, desk

Grand Room, Balcony, Garden View

Highlights

Balcony
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave

Down comforters, individually decorated, individually furnished, desk

Family Room, 1 Bedroom, Refrigerator & Microwave

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 8
  • 2 King Beds

View all photos for Economy Room

Economy Room | Down comforters, individually decorated, individually furnished, desk

Economy Room

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Down comforters, individually decorated, individually furnished, desk

Luxury Suite

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized refrigerator/freezer
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Surrey

Breakfast included
Parking included
Free WiFi
Air conditioning
7.0 out of 10, Good, (1000)
The price is AED 346
AED 409 total
includes taxes & fees
28 Dec - 29 Dec
Days Inn by Wyndham Surrey

About the neighborhood

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1

What's nearby

  • Holland Park - 3 min drive - 2.5 km
  • Guilford Town Centre - 9 min drive - 7.5 km
  • Douglas College - 12 min drive - 9.3 km
  • Hard Rock Casino Vancouver - 15 min drive - 13.4 km
  • Metropolis at Metrotown - 20 min drive - 20.1 km

Getting around

  • King George Station - 4 min drive
  • Pitt Meadows Maple Meadows Station - 27 min drive
  • Pitt Meadows, BC (YPK) - 29 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪The Samosa House - ‬14 min walk
  • ‪Donegal's Irish House - ‬3 min drive
  • ‪Kerala Kitchen - ‬3 min drive

About this property

Empress Palace Hotel

Upscale guesthouse in the city center
A terrace, a garden, and a playground are just a few of the amenities provided at Empress Palace Hotel. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), express check-out, and wedding services
  • Smoke-free premises, outdoor furniture, and a TV in the lobby
Room features
All guestrooms are individually furnished, and offer comforts such as heated floors and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
Other conveniences in all rooms include:
  • Bidets and soap
  • Private yards, wardrobes/closets, and heated floors

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured uncovered self parking on site (USD 20 per day)
  • Limited onsite parking (max 1 space per unit)
  • Height restrictions apply for onsite parking

Things to do

  • Playground

Family friendly

  • Full-sized refrigerator
  • Microwave
  • Playground
  • Separate dining area

Guest services

  • Dry cleaning service
  • Front desk (limited hours)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Communal living room
  • Fireplace in lobby
  • Shared microwave
  • Shared refrigerator
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Heating

Bathroom

  • Bidet
  • Soap
  • Toilet paper

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Electric kettle
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Shared kitchen access

Outdoor space

  • Yard

More

  • Access via exterior corridors
  • Desk
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Separate sitting area
  • Shared accommodations

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 20 per day
  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus USD 20 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day
  • Bed sheets fee: USD 5 per bed, per night (or guests may bring their own)
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Frequently asked questions

Is Empress Palace Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per day and a fee of USD 29 per pet, per day. A cleaning fee of USD 20 also applies. Service animals are exempt from fees.

How much is parking at Empress Palace Hotel?

Self parking is available for USD 20 per day. Limited spots are available.

What time is check-in at Empress Palace Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 49.00 (subject to availability). Late check-in is available from 11:30 PM– 2:30 AM for a fee of USD 29.

What time is check-out at Empress Palace Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Empress Palace Hotel located?

Located in the heart of Surrey, this guesthouse is within 2 mi (3 km) of Taj Park Convention Centre, Holland Park, and Central City Shopping Centre. Surrey Arts Centre is 1.9 mi (3 km) away.

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 73 reviews" "
Rating 8 - Good. 1 out of 73 reviews" "
Rating 6 - Okay. 1 out of 73 reviews" "
Rating 4 - Poor. 2 out of 73 reviews" "
Rating 2 - Terrible. 8 out of 73 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aliyan

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Christmas We booked for our event Great price and bring at palace 2500 dollar for a day evebt abd 20 sleep over was great
Stayed 1 night in Dec 2024

10/10 Excellent

Zak

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We noticed they gave two types of rooms and suites Rooms with shared bath that is pretty good lower price like inns around Or Private suites like hotels We booked a room but they explained us is better we upgrade to suite and we did Everything was perfect there for us Being Family of 8 children with wife is not easy So I always consider safety and comfort This is my best experience by now We felt were hosted by their heart and wills to bring more laughter for us during Christmas
Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Traveled with group, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic look
Stayed 1 night in Dec 2024

8/10 Good

Ian

Liked: Staff & service
The owner was lovely. Property was way overpriced but it was the weekend of the Eras Tour so everywhere was. It's basically a big house with numbers pasted on the doors of extremely basic rooms. Shared bathroom. Zero amenities. As basic as you can get. If you're cool with that, then it might work for you. If I had other options that weekend I would have taken them.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jannet

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place It is very continent and safe Protected and easy access Price is fair and our family regularly visiting us staying here
Stayed 1 night in Dec 2024

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and wanted to cancel because the price was too high when we added additional guests. She refused to cancel my reservation and charged me over 500 for a room I didn’t even stay in. After she refused to cancel, I did not want to stay there. She was price gouging because there was a Taylor swift concert.
Stayed 1 night in Dec 2024

10/10 Excellent

Siba ja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 30 percent discount for a month stay Pretty great inside and neat
Stayed 1 night in Nov 2024

10/10 Excellent

Baran

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace exceeded my expectation Good location and truly nice experience and staff beside being cleaned well Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Newma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be sure that they perform very well message them on their boats up at least a day ahead before your arrival. In that case I am sure you will be having great time like the way the way that they performed for us. The reason is get a limited company and they have few executive rooms and suites unlimited number of the stuff. They represent the best for respected people like us to tell them ahead that telling we are coming.
Stayed 1 night in Nov 2024

10/10 Excellent

Raga

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are glad that rusted out Intuition I’m booked a suite in this role your villa suite the book was on the third level or if you were steps that was very easy to access free fast Wi-Fi in the room and parking in front of the room. also provided there is a lot of free parking outside of the suit as well We paid on line
Stayed 1 night in Nov 2024

10/10 Excellent

Amir

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything of this property My father booked one economy room, and then we upgraded to private suite in the top of Lobby best view very good AC very good Lighting very comfortable bed price was fair very quiet and safe. Thank you thank you thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Fiya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in top notch hotel palace
Stayed 1 night in Nov 2024

10/10 Excellent

Sabira

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for family Kitchen in front of room is a great assets Cozy and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Hana

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best price for great amenities Quiet and charming
Stayed 1 night in Nov 2024

10/10 Excellent

David

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous stays
Stayed 1 night in Nov 2024

10/10 Excellent

Sahaz

Traveled with family and small children, Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got what we booked Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress Palace Hotel is truly fit for royalty or classic people the phone on and I bought the notice that location what situation I never said family who area is the access to all parts of the city free parking free fast Wi-Fi in our room was provided we have access to kitchen just in front of our room as well. Bl
Stayed 1 night in Nov 2024

10/10 Excellent

Sadigha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were amazed finally we could book a room at a real palace as it What’s anniversary of our marriage I wanted to celebrate with my wife at the Empress palace. Thank you show me a great hospitality respond very fast. I’ll be back come back. I need my music on my. Next year be played
Stayed 1 night in Nov 2024

10/10 Excellent

Heydar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at the Empress Palace Hotel. We are impressed for quality the stuff , location I’m very attractive to quality always immaculate, spacious and clean location was very safe and easy access by walking or buss
Stayed 1 night in Nov 2024

10/10 Excellent

Ali

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For vacation we recommend it We booked a week there All was great
Stayed 1 night in Oct 2024

10/10 Excellent

Jahan

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best We got it listed in our favorites
Stayed 1 night in Oct 2024

2/10 Terrible

Lyn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely the worse place I have ever stayed. My bed wasn’t more than a thin foam on a springy frame. The sheets were smelly and didn’t fit the mattress. Pillows were dingy and smelled. The carpets were stained and dirty. The room was small without a TV, just one small table that looked like patio furniture. The bathroom was not even part of the room and disgusting. Dirty, and disgusting as well. I was charged extra when I arrived, being told I should not stay in my original booking as there was no window. So I was ‘upgraded’ but the room was just as terrible. I am so disappointed that this is called a hotel and Expedia is willing to list it for people to stay in. There should be regulations in place to ensure people are safe when they travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hamid

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stays in city
Stayed 1 night in Oct 2024

10/10 Excellent

Frabkin

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic in all matters
Stayed 1 night in Oct 2024