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"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"Amazing little Japanese inn. Private onsen and the lounge had so much character"

"The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony. "

"The property was clean and nice and the onsen was exactly what we needed after a long day of skiing."

"Very helpful staffs. Our staying was very pleasant in the hotel. I highly recommend it. "

"It was beautiful and nice villa to spend time with family and friends"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"Very nice, clean accomodation, and comes with everything you need. The western breakfast were also very good. The only improvements that we can recommend is paving the road in front of the villa as it can be a bit difficult to drive in with a small sedan. "