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"Very helpful staffs. Our staying was very pleasant in the hotel. I highly recommend it. "

"It was beautiful and nice villa to spend time with family and friends"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"There are a lot of clutter in the hotel lobby, which makes it feel messy. The hotel looks a bit old, though it is clean. I arrived at the hotel after 10 o'clock at night. When I entered the door, I couldn't see the check-in counter. I went to a counter on the right. There was a card showing “ 百名湯認定証 ”, and add water room “加湯室” was behind the counter. I was about to search everywhere I could in the hotel, when suddenly I saw a man at the far end of the left side, so I chased after him and asked if he was a hotel staff. It turned out that the checkin counter was on the left, and I turned the wrong direction and went to the right. I was indeed frightened at that time when I couldn’t see anybody. Checkin was smooth with the help of the staff. If I haven’t been to the wrong direction, everything would be fine. The breakfast is delicious, and it is a semi-self-service style. Milk, rice, miso soup, bread, tea, etc. are all available for self-service. The mountain view from the restaurant is great."

"The staff was very kind and did everything they could to make sure that my stay was pleasant"

"Great place to stay! "

"Very friendly and helpful staff. The food was amazing and tranquil, quiet space. I would return."

"Great with 3 people "

"Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast."