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Una Vida

4.5 star property
Suburban hotel with a full-service spa and a coffee shop

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Photo gallery for Una Vida

Outdoor pool, pool umbrellas, sun loungers
Luxury House | View from room
Luxury House | Premium bedding, down comforters, pillowtop beds, in-room safe
Luxury Quadruple Room | Living area
Luxury House | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Breakfast available
The current price is AED 515
AED 633 total
includes taxes & fees
21 Mar - 22 Mar

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Room options

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Showing 5 of 5 rooms

View all photos for Jungle Studio

Jungle Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Jungle Studio

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Pillowtop bed
Ceiling fan
Down duvet
Premium bedding
Rainfall showerhead
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury House

Luxury House | Premium bedding, down comforters, pillowtop beds, in-room safe

Luxury House

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 300 sq m
  • Sleeps 7
  • 2 King Beds, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Premier Room

Highlights

Balcony or patio
Air conditioning
Pillowtop bed
Down duvet
Ceiling fan
Premium bedding
Rainfall showerhead
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Tropical Room - Terrace | Premium bedding, down comforters, pillowtop beds, in-room safe

Tropical Room - Terrace

Highlights

Balcony or patio
Air conditioning
Pillowtop bed
Down duvet
Ceiling fan
Premium bedding
Rainfall showerhead
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Quadruple Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Luxury Quadruple Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Pillowtop bed
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 3.8 km
  • Gran Cenote - 6 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.3 km
  • Tulum Beach - 13 min drive - 6.2 km
  • Playa Paraiso - 19 min drive - 8.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Burrito Amor - ‬9 min walk
  • ‪Sukhothai - ‬7 min walk
  • ‪Asian Bodega - ‬4 min walk
  • ‪El Camello Jr - ‬6 min walk
  • ‪El Tio - ‬7 min walk

About this property

Una Vida

Luxury family-friendly hotel near Tulum Mayan Ruins
You can look forward to a poolside bar, a terrace, and a coffee shop/cafe at Una Vida. Treat yourself to a massage at the onsite spa. The on-site Mexican cuisine restaurant, Ananda, offers breakfast, brunch, lunch, light fare, and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Tour/ticket assistance, free newspapers, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Una Vida boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Pillowtop mattresses and down comforters
  • Rainfall showers, free toiletries, and hair dryers
  • Balconies or patios, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: USD 50 for adults and USD 50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Ananda

Things to do

  • 24-hour pool access
  • Full-service spa
  • Outdoor pool
  • Private picnics

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas
  • Mosquito nets
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 50 for children
  • Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
24-hour pool access

Property is also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Una Vida pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking at Una Vida?

Self parking is free at this property.

What time is check-in at Una Vida?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Una Vida?

Check-out is at noon.

Does Una Vida provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per vehicle applies.

Where is Una Vida located?

This family-friendly Tulum hotel is located in the suburbs, within a 15-minute walk of Hospital de Tulum and Dos Aguas Park. Holistika Art Walk and Temple of Doom are also within 2 mi (3 km).

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Una Vida Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 175 out of 237 reviews
Rating 8 - Good. 44 out of 237 reviews
Rating 6 - Okay. 10 out of 237 reviews
Rating 4 - Poor. 1 out of 237 reviews
Rating 2 - Terrible. 7 out of 237 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a private villa & it was so beautiful!
Stayed 1 night in Mar 2025

8/10 Good

clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, the rooms, the attentive staff and the decoration and - candles- around the property Beautiful
Stayed 4 nights in Feb 2025

10/10 Excellent

shamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was amazing! Fernando, Guadalupe, Santos and Sweeny were all wonderful! The property is gorgeous and the sister properties were beautiful and convenient to visit. I will definitely return for another stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Will definitely return back.
Stayed 1 night in Jan 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 2 nights in Dec 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and nice to have access to another hotel too with a pool table to play in the evenings. It was nice and quiet and private. Staff were mostly helpful but we did ask for their help with securing bikes and the first woman said there are none left so we’ll have to go elsewhere and then a second woman helped us get some - however they firstly wanted an extortionate amount of money (can’t remember exactly how much now) so we said no we’ll get them in town and then she came back offering them for less. Quite odd because usually in hotels they’re trying to help you not get scammed. Anyway the bikes got delivered and they were falling apart so definitely not worth the money. Also put a £320 holding charge on my card which seems a lot for only 4 nights and it took until I was back home for it to come back on my card which was annoying. Location was not the best - it was easy enough to walk to town but walking down some of the streets to get there didn’t feel very safe.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniyel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the jungle view! The room is surprisingly clean. The huge floor to ceiling window is amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!
Stayed 7 nights in May 2024

10/10 Excellent

Taylor

Beautiful hotel with amazing staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and pool and overall hotel was gorgeous and tropical.
Stayed 6 nights in Aug 2023

10/10 Excellent

Yevheniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it
Stayed 3 nights in Dec 2023

10/10 Excellent

Saba

Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved our stay. The rooms were very clean (we had two), the space itself is very well-designed and beautiful, the staff were extremely accommodating and kind, the food was delicious!
Stayed 2 nights in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una Vida is a first class hotel with beautifully amenities.
Stayed 4 nights in Dec 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!
Stayed 4 nights in Nov 2023

10/10 Excellent

clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. The staff was absolutely excellent! I will definitely come back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
It was an amazing and relaxing at stay for a week! The cleanliness of the hotel was amazing, and they are always out making pathways and pools clear of leaves. The hotel has a private jungle feeling! We stayed in the room that had its own private pool- the only thing missing was a fridge within the room, as we didn’t want to buy some drinks and have them warm. The trees made it feel so private but it was never being in the sun and it remained quite cold! The staff were so so friendly and always so helpful. The drinks and food were AMAZING at the hotel (a little on the expensive side, which made us not really drink much about the pool). There is a sister hotel which you can walk to and also use the pool there! Hotels.com site said that our booking had breakfast which is didn’t… I had to spend 1.5hrs to try and get some money back. So be wary of this.
Stayed 7 nights in Oct 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay
Checkin took way too long. The room was really nice. There were ants the whole time on the counter where the safe is located. The mosquitoes will eat you alive so bring bug spray. The safe is extremely helpful and nice. The food is really good BUT very expensive. The bed has no box spring so the bed gets painful the longer the stay.
Stayed 4 nights in Jun 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this place, it was one of my best hotels experiences, love the food and premises. The whole team were very helpful and polite, specialty Guido and Priscila.
Stayed 5 nights in Jun 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tulum was beautiful, but Una Vida was the star for my friends and I! We literally barely wanted to leave the hotel. Incredibly beautiful place!
Stayed 2 nights in May 2023

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place to stay, stunning rooms, food not so great.
Stayed 2 nights in Dec 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place
We absolutely loved our stay. The only complaint is that the mattress was too hard for my old back 😊
Stayed 5 nights in Sep 2022

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED
Although, una vida is a little further from the beach clubs and the city center is was well worth it. If you are looking for a quiet relaxing place this is it!
Stayed 1 night in Jul 2023