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Luna Maya Tulum

2.0 star property
Hotel with a 24-hour front desk, near Tulum National Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Luna Maya Tulum

Breakfast area
Property grounds
Reception
View from property
Point of interest

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

View all photos for Amaite

Amaite | Desk, bed sheets

Amaite

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
Desk
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
Av. Satelite, 14, Tulum, ROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 2.7 km
  • Gran Cenote - 5 min drive - 5.2 km
  • Tulum Mayan Ruins - 6 min drive - 4.1 km
  • Las Palmas Public Beach - 53 min drive - 6.0 km
  • Playa Paraiso - 71 min drive - 6.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • ‪Antojitos la Chiapaneca - ‬3 min walk
  • ‪Encanto Cantina - ‬1 min walk
  • ‪Charlie's - ‬1 min walk
  • ‪Crazy Fish Tacos - ‬2 min walk
  • ‪Campanella Cremerie - ‬2 min walk

About this property

Luna Maya Tulum

Hotel near Tulum National Park
Located close to Las Palmas Public Beach and Playa Paraiso, Luna Maya Tulum provides a garden. Guests can connect to free WiFi in public areas.
You'll also find perks like:
  • A roundtrip airport shuttle (surcharge), express check-in, and a front-desk safe
  • Multilingual staff, luggage storage, and a 24-hour front desk
  • Smoke-free premises
Room features
All guestrooms at Luna Maya Tulum feature comforts such as air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

More

  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Luna Maya LHMG B&B Tulum
Luna Maya LHMG B&B
Luna Maya LHMG Tulum
Luna Maya LHMG
Luna Maya by LHMG
Luna Maya Tulum Hotel
Luna Maya Tulum Tulum
Luna Maya Tulum Hotel Tulum

Frequently asked questions

Is Luna Maya Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Luna Maya Tulum?

Luna Maya Tulum doesn't offer parking.

What time is check-in at Luna Maya Tulum?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Luna Maya Tulum?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Luna Maya Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Luna Maya Tulum located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Las Palmas Public Beach and Playa Paraiso are also within 6 mi (10 km).

Luna Maya Tulum Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 58 reviews" "
Rating 8 - Good. 21 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 8 out of 58 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Check in was easy. Alejandro at the front desk was very helpful when I needed to arrange new transportation to the Cancun airport.
Stayed 6 nights in May 2022

10/10 Excellent

Yesenia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying here again. I enjoyed my full week stay here with no issues other than one gentleman being very angry that there was people hanging out in the community area on the weekend. The rooms had thin walls and my room was next to the stairs so I would hear everyone coming down/up the stairs, checking in, anyone in the community area. I didn’t mind because I didn’t pay for silence on vacation. The food trucks were located right outside the hotel which was the best part of my trip here. Located off the strip but nothing was unreasonable to walk to.
Stayed 2 nights in Jan 2022

8/10 Good

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The community area was our happy place with friends and fellow guest that are now life long friends. There was a mutual respect for all in the area and their belongings. Truly enjoyed our time.
Stayed 8 nights in Jan 2022

6/10 Okay

jessica

Was good for the price. Not sure if it was the room we were in but we did not have a good sleep.
Stayed 1 night in Jan 2022

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outstanding features of this hotel were the Mayan-themed murals, statues in every area and corridor of the hotel. Our room was spacious, the Mexican-style stone and tile floors was a beautiful touch, there was a clothes hanging area, and the bathroom and shower area was large and striking. The pool and pool area was nice, with a small waterfall directly into the water, which was powerful enough for a free head and shoulder massage. The staff were friendly and polite. We arrived too early for check in and had a tour booked, so they stored our luggage in their reception area behind their counter until we returned later that evening.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
The streets were quite at night
Stayed 2 nights in Sep 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Very nice stay, the room was spacious and the front desk was very friendly! They spoke some english also which was helpful 💕
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price its great. It has everything you need. The bed was clean and comfortable. It has a modern TV with Netflix. The shower was great! hot water and large shower head with amazing pressure. I love rain shower heads. It was also quiet although it was right on a main street because my room, 305 was in the back of the building. The only issue was the Wifi didn't reach my room well. I will say however that I also stayed at the Kimpton for a couple nights and wifi was crap there too so it's not the hotel's fault, its a Tulum thing. I also only got one towel for 2 guests. I didn't ask for a second one but perhaps they would have given me another without issue if I asked. Third, the door lock didn't look safe so I took my passports with me instead of leaving them locked in the room. I also slept with a chair blocking the door due to the lock looking very loose and easily broken with a kick. Regardless I felt safe because there's a staff person at the front at all times. The AC worked great and it was clean enough for me. I had no issues staying here. There's a lot of street food vendors right outside the doors too!! and the breakfast place Vitalis next door was very good and not super expensive. I would stay here again if the price remained around what I paid.
Stayed 1 night in Jul 2021

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s right where u need to be clean, quite, nice staff. It’s simple but great. I stayed to hunt apartments and it was great the woman at the front desk is amazing.
Stayed 1 night in May 2021

8/10 Good

Peter

Liked: Staff & service, room comfort
Good value in a great location
This is a simple, basic but comfortable hotel, well located near the center of town. Don't expect anything luxurious, but it's satisfying for the price, and I've stayed here a couple of times while on dive trips to Tulum. There's always available parking close by on the street, and Vitalis next door is a good spot for breakfast.
Stayed 8 nights in May 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luna Maya
This is a budget hotel, it’s clean and the staff is friendly if you know how to catch a local communal bus it will cost you $50 pesos to get to the beach but this is a more authentic area and there are hundreds of street food vendors right outside you door so no need to go anywhere for food.
Stayed 4 nights in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, there is no flooring so your literally walking on concrete must wear flip flops at all times. Told front desk theyre is not hot water he said yes i know and laughed , so i laughed and said this place sucks luckily i was only ataying one night room 101. Mosquitoes in the room, umm for the price they could do a better job. Qould not recommend staying here. Oh one good tbing is location but all else is terrible qould be worth sgaying further away.
Stayed 1 night in Mar 2021

8/10 Good

FRANCISCO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and basic
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and cute little hotel in Tulum. A bit dirty inside though but I guess you get what you pay for.
Stayed 1 night in Dec 2020

10/10 Excellent

Dalila, Queens New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great bargain hotel. It’s walking distance to the restaurant/bar strip in downtown Tulum. You will not have to pay for cabs to get anywhere in town. Also walking distance to the bus terminal. Extremely clean, and checking in took less than a minute. WiFi was also great in common areas, a little weak in room but great in common area
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rec!
Great for location!
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Great place for the price and location!
Stayed 5 nights in Dec 2020

6/10 Okay

Martin

Disliked: Property conditions & facilities
Basic Basic hotel
It is a very very basic hotel please do not expect much. It is near of the main street with all the bars and night life
Stayed 1 night in Dec 2020

10/10 Excellent

Siegfried

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommendable
+ Excellent location in the centre. + Staff very friendly and helpful (for advice, shops, printing documents). + Good room cleaning service - my room 205 did not have window in the bathroom, so towels did not dry.
Stayed 6 nights in Nov 2020

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Visit Luna Maya Hotel in Tulum
Every day you register your stay have to sign at least 3 documents. Never in 63 years of travel have I seen such a wasted of paper and time. For the most part the staff tries hard to.pkease but are embarrass working in this hotel. The front desk people are not well trained and not capable not knowing how to please the client.
Stayed 1 night in Sep 2019

8/10 Good

Jackie, Maryland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close enough to the main road that you could do get to all the spots and restaurants easily. But also far enough away that it wasn't noisey from cars and people. The bed was comfy and the housekeeping was fanatic. Very few amenities though. Only thing in the room was the queen size bed. Small night stand and small desk with chair. The bathroom was on, but the shower started to smell odd after a couple days of using it. Great a/c but on occasion the power would go out for a few minutes. Overall, it was a nice hotel for what we paid for.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed every bit of my stay! Staff has excellent customer service. Rooms are clean and comfortable. Breakfast on the terrace was very pleasant. Overall, my husband, baby and I had a wonderful stay. Thank you!
Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018