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LABNA' Suites Tulum

2.5 star property
Hotel with a restaurant, near Tulum National Park

Choose dates to view prices

Photo gallery for LABNA' Suites Tulum

Terrace/patio
Deluxe Room | 1 bedroom, in-room safe, individually decorated, free WiFi
Exterior
Comfort Suite | Balcony view
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Room options

Deluxe Suite

Highlights

Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
Espresso maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | 1 bedroom, in-room safe, individually decorated, free WiFi

Superior Suite

Highlights

Balcony
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
Rainfall showerhead
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Calle Neptuno Esq. Calle Andromeda, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 2 min drive
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Las Palmas Public Beach - 12 min drive
  • Playa Paraiso - 14 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪La Negra Tomasa - ‬1 min walk
  • ‪Santino Bar Tulum - ‬1 min walk
  • ‪Negro Huitlacoxe - ‬1 min walk
  • ‪DelCielo - ‬2 min walk
  • ‪La Barrita Cantina - ‬1 min walk

About this property

LABNA' Suites Tulum

Hotel near Tulum Mayan Ruins
Take advantage of a terrace, a garden, and a bar at LABNA' Suites Tulum. In addition to a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage
  • Barbecue grills
Room features
All guestrooms are individually decorated, and feature comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Guidebooks/recommendations
  • Individually decorated
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 100.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Casa Kopal Hotel Tulum
Casa Kopal Hotel
Casa Kopal Tulum
Casa Kopal
KOPAL Tulum
LABNA' Suites Tulum Hotel
LABNA' Suites Tulum Tulum
LABNA' Suites Tulum Hotel Tulum

Frequently asked questions

Is LABNA' Suites Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at LABNA' Suites Tulum?

There is free parking nearby.

What time is check-in at LABNA' Suites Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at LABNA' Suites Tulum?

Check-out is at noon.

Does LABNA' Suites Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 100.00 per vehicle applies.

Where is LABNA' Suites Tulum located?

Located in Tulum City Center, this hotel is within 1 mi (2 km) of Dos Aguas Park and Tulum National Park. Tulum Mayan Ruins is 2 mi (3.3 km) away.

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LABNA' Suites Tulum Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 53 reviews
Rating 8 - Good. 17 out of 53 reviews
Rating 6 - Okay. 6 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 16 out of 53 reviews

7.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there is no property at this location it is a bar, the ad was a fraud when we showed up there was no hotel when we called the hotel they never answered me when I asked the people at the bar they said it happens all the time the last two weeks
Stayed 2 nights in Dec 2020

2/10 Terrible

Mirta l

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2020

2/10 Terrible

Ileana, Guatemala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
todo malisimo nunca nos dijeron q ya habian cambiado de administración... y los de la nueva nos trataron mal
Stayed 4 nights in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel NO EXISTE. Es una estafa. Conocí otras personas que han hecho reserva aquí y les ha pasado lo mismo.
Stayed 1 night in Jan 2021

2/10 Terrible

sully

Stayed 2 nights in Dec 2020

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hagan reservas en este hotel ! Es fraude y no existe !!!!
Stayed 3 nights in Dec 2020

2/10 Terrible

Fernando

Stayed 3 nights in Sep 2020

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien lugar perfecto para vida nocturna
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Tiempo de espera largo
En recepción no hubo nadie fuimos y volvimos tres veces durante cuatro horas hasta que tuvimos suerte de encontrarlo. El hotel es muy bonito y cómodo. El desayuno fue pan blanco con mermelada, papaya y fruta. El encargado dijo que podíamos dejar el carro sobre la avenida, pero a las 2 de la mañana la grúa de tránsito nos despertó para llevarnoslo
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Casa Kopal debe cambiar mucho
Casa Kopal está un hotel abandonado, lo siento. Para el check-in no había nadie y tuvimos que esperar allí solitos por más de 1 hora que alguien llegasse. Internet está mala, malísima. Limpieza muy más o menos. Uno día, llegamos de la playa, el quarto no había sido limpio ni arreglado. Reclamamos y dicieron que no había personas para hacerlo. El desayuno super básico y, terminado el pan un dia, por ejemplo, no hay pan en el día siguiente. Suerte que la sandía está grande así tenía esta única fruta todos los días. Atención también que a veces falta agua ... No sufrimos esta falta porque llamaron camión pipa. Suerte nuestra también que el aire condicionado solo se rompió en el último día nuestro de experiencia Casa Kopal. Cosas positivas del lugar é la simpatia de Mary, la hermosa ubicación y el claro potencial del lugar. Esperanza!
Stayed 5 nights in Feb 2020

8/10 Good

Mikkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good. There is quite a bit of noise from the bars downstairs. But we had some long days and slept kinda ok anyway
Stayed 3 nights in Jan 2020

2/10 Terrible

Kristian Anker Holt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zo mooi de foto’s eruit zien, zo slecht het is we hebben nog nooit zo beroerd “hotel” gehad. Een douche waar alleen 3 druppels koud water uit valt want warm water was er ook niet, een wc zonder bril want die was al afgebroken maanden lang, schimmel door de gehele kamer en badkamer, beestjes over je bed en nachtkastjes en muren. Over hygiene gesproken geen 1x kwamen ze de kamer verzorgen geen schone handdoeken of schoonmaak, wc papier was er ook niet. Er stond dat het inclusief ontbijt was helaas geen ontbijt gezien, ook was er alleen snachts iemand aanwezig overdag was er niemand. Dan de nachtelijke herrie je kan hier totaal niet slapen, ja vanaf 5uur snachts als alle clubs en kroegen dicht gaan maar je word al snel wakker van de herrie rond 7uur ochtends aangezien dan alles weer open gaat en het allemaal weer overnieuw begint! Helaas doet t hotel of ze t allemaal niet snappen ook als je het in t spaans laat vertalen en expedia doet er ook totaal niks aan laat je gewoon aan je lot over! Zeer slechte zaak van beide kanten laten we nog maar niet over de prive transfer beginnen want die komt gewoon niet opdagen na afgesproken tijd en zorgt ervoor dat je een andere taxi moet nemen a €200 aan extra taxi kosten bovenop de €120 die we al betaald hadden. We zijn t helemaal beu zijn totaal niet uitgerust hebben 5 dagen alleen maar stress en zorgen gehad van deze reis! Een toren hoge rekening van al t gebel naar expedia en transfer bedrijf.
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Property is still under preparation and the amenities are not what says on website. No hot water for shower. Breakfast was not good at all. Bread , butter and jam and most of them were moldy. I wouldn't suggest the place at all. Very noisy and surrounded by pubs, so music was loud and rooms were not noise proof.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
Stayed 6 nights in Dec 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
L'hotel était bruyant et les douches froides. le personnelle loustic présent et ne parlant pas d'autres langues que l'espagnole
Stayed 3 nights in Dec 2019

8/10 Good

JESUS M

Liked: Cleanliness, staff & service, room comfort
Buena ubicación en pueblo
buena opción, muy bien ubicada, un poco de ruido pero aguantable! muchos cafes al rededor para desayunar!
Stayed 6 nights in Nov 2019

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención de todos y tiene excelente ubicación
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Me gusto la ubicación muy céntrica No me gusto la presión del agua en la regadera muy poca agua, y mucho ruido de los antros cerca. El wifi poca señal
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación. En el centro y en zona de bares.
Stayed 4 nights in May 2019

6/10 Okay

Stephany

Liked: Cleanliness
Disliked: Staff & service
Los desayunos Terribles!!!! No había ni jugo ni hielo nada y no siquiera rico ahora las habitaciones ps no están espectaculares pero muy cómodas
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
Stayed 3 nights in Apr 2019