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Hotel Zulum

3.0 star property
On beach with outdoor pool, near Tulum Beach

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Photo gallery for Hotel Zulum

View from property
Room, 2 Double Beds, Garden View | Free WiFi, bed sheets
Outdoor pool
On the beach, white sand, sun loungers, beach umbrellas
Breakfast area

Reviews

6.8 out of 10

Popular amenities

  • Spa
  • Room service
  • Bar
  • Pet friendly
  • Pool
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

Highlights

Day bed
Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View

Room, Garden View | Free WiFi, bed sheets

Room, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View | Free WiFi, bed sheets

Room, 2 Double Beds, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view | Free WiFi, bed sheets

2 Double beds room, jungle view

Highlights

Ceiling fan
Private bathroom
Free bottled water
Pet friendly
Daily housekeeping
In-room massage
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Terrace/patio

Playa Las Palmas Glamping Tulum

On private beach
Spa
Parking included
Free WiFi
8.2 out of 10, Very Good, (12)
The price is AED 476
AED 736 total
includes taxes & fees
17 Feb - 18 Feb
Playa Las Palmas Glamping Tulum

About the neighborhood

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 2 min walk
  • Ven a la Luz Sculpture - 18 min walk
  • SFER IK - 2 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive

Restaurants

  • ‪Chambao - ‬9 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬16 min walk
  • ‪Taboo Beach Club - ‬9 min walk
  • ‪Ziggys Beach Club - ‬13 min walk
  • ‪Bula Tulum - ‬15 min walk

About this property

Hotel Zulum

Hotel near Tulum Beach
You can look forward to a terrace, a garden, and dry cleaning/laundry services at Hotel Zulum. With amenities like a white sand beach and sun loungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to 2 bars and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), beach towels, and tour/ticket assistance
  • Luggage storage, a 24-hour front desk, and beach umbrellas
Room features
All guestrooms at Hotel Zulum boast comforts such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • In-room massage

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 750 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children 8 and younger are not allowed at this property; All guests older than 8 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 875 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

We should mention

This property does not have elevators
Children 8 years old and younger are not permitted at this property

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum have a pool?

Yes, this property has an outdoor pool.

Is Hotel Zulum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 750 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Zulum?

Self parking is free at this property.

What time is check-in at Hotel Zulum?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

What time is check-out at Hotel Zulum?

Check-out is at noon.

Does Hotel Zulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 875 per person applies.

Where is Hotel Zulum located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. SFER IK and Jaguar Park are also within 2 mi (3 km).

Hotel Zulum Reviews

Reviews

6.8
Rating 10 - Excellent. 99 out of 380 reviews
Rating 8 - Good. 96 out of 380 reviews
Rating 6 - Okay. 70 out of 380 reviews
Rating 4 - Poor. 56 out of 380 reviews
Rating 2 - Terrible. 59 out of 380 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tawnya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
Stayed 2 nights in Jun 2024

8/10 Good

Omar

Stayed 3 nights in Apr 2024

6/10 Okay

Anamaria

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Stayed 3 nights in Mar 2024

6/10 Okay

louis

Liked: Staff & service
Disliked: Property conditions & facilities
I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
Stayed 2 nights in Mar 2024

6/10 Okay

Michal

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Food is excellent
Stayed 10 nights in Feb 2024

8/10 Good

Amelia

Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
Esta descuidado Nesecita remodelación
Stayed 2 nights in Feb 2024

10/10 Excellent

Moises

Stayed 2 nights in Feb 2024

2/10 Terrible

Jesus, San Bruno

Traveled with partner
Disliked: Amenities, property conditions & facilities
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Amber

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Jessie, Miami

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Stayed 3 nights in Jan 2024

2/10 Terrible

Alina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Stayed 1 night in Jan 2024

2/10 Terrible

Jarleen

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Stayed 1 night in May 2023

2/10 Terrible

Melissa, Silver spring

Disliked: Property conditions & facilities
The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and a/c. Good breakfast too
Stayed 1 night in Apr 2023

10/10 Excellent

ROCIO BERENICE

Stayed 1 night in Mar 2023

2/10 Terrible

Ceylan, Valley Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets

8/10 Good

Alfonso, Hoover

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service
Stuck in 90's
Rundown Hotel that pretends to be luxury
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
Stayed 1 night in Jul 2022

4/10 Poor

Jonathan

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Marialena

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Stayed 2 nights in Apr 2022