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Hotel Scarlette

3.0 star property
Boardwalk/promenade hotel with a rooftop terrace and spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Scarlette

Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Front of property
Presidential Room | Egyptian cotton sheets, premium bedding, down comforters
Standard Triple Room | In-room business center
Interior detail

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
The price is AED 275
AED 342 total
includes taxes & fees
9 Dec - 10 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down comforters

Standard Room

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, down comforters

Presidential Room

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Smart TV
  • 35 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Quadruple Room, 1 Bedroom

Junior Quadruple Room, 1 Bedroom | Egyptian cotton sheets, premium bedding, down comforters

Junior Quadruple Room, 1 Bedroom

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Smart TV
Hypo-allergenic bedding
Renovated in 2020
  • Sleeps 4
  • 2 King Beds and 2 Double Beds

View all photos for Deluxe Quadruple Room, Poolside

Deluxe Quadruple Room, Poolside | View from room

Deluxe Quadruple Room, Poolside

Highlights

Patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Interior

Mestizo Gallery

Pool
Spa
Kids pool
Parking included
9.2 out of 10, Wonderful, (336)
The price is AED 255
AED 321 total
includes taxes & fees
29 Nov - 30 Nov
Mestizo Gallery

About the neighborhood

Map
Av Tulum - Coba Km 7, manzana 51 lote 34-50 tankà IV, Tulum, QROO, 77780

What's nearby

  • Tulum Monkey Sanctuary - 13 min walk - 1.1 km
  • Gran Cenote - 4 min drive - 3.7 km
  • Tulum National Park - 11 min drive - 11.6 km
  • Tulum Mayan Ruins - 13 min drive - 10.2 km
  • Playa Paraiso - 23 min drive - 12.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Los Hidalguences - ‬8 min drive
  • ‪Los Morros - ‬7 min drive
  • ‪Fondo de Bikini - ‬8 min drive
  • ‪Tajankun Restaurante - ‬6 min drive
  • ‪Café Don Tomas - ‬7 min drive

About this property

Hotel Scarlette

Hotel rejuvenated in 2020 and located near Gran Cenote
A poolside bar, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Scarlette. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), luggage storage, and beach towels
  • Concierge services, tour/ticket assistance, and a front-desk safe
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and minibars.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with heated floors and rainfall showers
  • 32-inch Smart TVs with satellite channels
  • Wardrobes/closets, patios, and LED light bulbs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Outdoor pool
  • Spa services

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Garden
  • Picnic area
  • Pool sun loungers
  • Rooftop terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Height-adjustable showerhead
  • Lever door handles
  • Roll-in shower
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - January 2020
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated floor (bathroom)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

Outdoor space

  • Patio

More

  • Access via exterior corridors
  • Individually decorated
  • Individually furnished
  • LED light bulbs

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 300.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 110.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Hacienda Scarlette Tulum
Hotel Hacienda Scarlette
Hacienda Scarlette Tulum
Hacienda Scarlette
Hotel Scarlette Hotel
Hotel Scarlette Tulum
Hotel Hacienda Scarlette
Hotel Scarlette Hotel Tulum

Frequently asked questions

Does Hotel Scarlette have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Scarlette pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Scarlette?

Self parking is free at this property.

What time is check-in at Hotel Scarlette?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Scarlette?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Scarlette provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 110.00 per vehicle applies.

Where is Hotel Scarlette located?

Situated on the boardwalk/promenade, this hotel is within 1 mi (2 km) of Cenote Carwash and Cenote Zacil-Ha. Gran Cenote is 2.2 mi (3.6 km) away.

Hotel Scarlette Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 30 out of 57 reviews" "
Rating 8 - Good. 14 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 5 out of 57 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fermina

Stayed 5 nights in Aug 2022

4/10 Poor

France

Stayed 2 nights in Mar 2022

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, muy bien atendidos, cómodas instalaciones
Stayed 1 night in Mar 2022

8/10 Good

Jacob

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
Stayed 1 night in Mar 2022

10/10 Excellent

Jean christophe

Stayed 3 nights in Feb 2022

10/10 Excellent

Darren

Stayed 1 night in Dec 2021

8/10 Good

Lorena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2021

10/10 Excellent

Prajna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Ricardo

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2021

10/10 Excellent

Sabrina, Nyc /CT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Convenient drive. I had a very pleasant stay.
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Really close to the center of Tulum. Easy access & friendly staff
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property a tiny bit rough around the edges. I, for one, definitely liked staying off the beaten track in this quiet location a few km from town. You will want to have a rental car however.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Pool was large enough to swim. Grounds were attractive room was large with a full kitchenette.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Rooms are clean however the place is in the middle of the jungle with no nearby houses/buildings with a dirt road to get to the hacienda. We felt so scared since we were the only guest there with no access to wifi.
Stayed 1 night in May 2018

8/10 Good

Anthony

Liked: Staff & service, room comfort
Hotel was under construction when we were there. Was kind of hard to get taxis to. Rooms were new and nice.
Stayed 4 nights in Aug 2018

6/10 Okay

adrian

Stayed 1 night in Aug 2023

2/10 Terrible

YANNICK

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Une arnaque…
L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
Stayed 1 night in Oct 2022