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Cielo Maya Beach Tulum

4.0 star property
Family-friendly fun on the beach, with outdoor pool

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Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Terrace/patio
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony
Private beach, sun loungers, beach umbrellas, beach towels
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service
The current price is AED 410
AED 506 total
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Down duvet
Ceiling fan
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Premium bedding
Down duvet
Ceiling fan
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Ceiling fan
  • Partial ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

What's nearby

  • Soliman Bay - 1 min walk - 0.0 km
  • Cenote Manatí - 1 min walk - 0.1 km
  • Tulum National Park - 12 min walk - 1.0 km
  • Xel-Há Park - 10 min drive - 10.0 km
  • Tulum Mayan Ruins - 13 min drive - 10.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Cielo Maya Beach Tulum

Upscale family-friendly hotel near Tulum National Park
Consider a stay at Cielo Maya Beach Tulum and take advantage of free cooked-to-order breakfast, a free daily manager's reception, and a rooftop terrace. With a private beach, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a deep-tissue massage, aromatherapy, or a body scrub. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Enjoy onsite activities like boat tours, kayaking, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Bike rentals, a roundtrip airport shuttle (surcharge), and beach umbrellas
  • Beach towels, multilingual staff, and a front-desk safe
  • Tour/ticket assistance, concierge services, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Cielo Maya Beach Tulum offer comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Down comforters and free cribs/infant beds
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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AED 807 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 140 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Does Cielo Maya Beach Tulum have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Cielo Maya Beach Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cielo Maya Beach Tulum?

This property doesn't offer parking.

What time is check-in at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cielo Maya Beach Tulum?

Check-out is at noon.

Does Cielo Maya Beach Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 140 per vehicle applies.

Where is Cielo Maya Beach Tulum located?

Located in Tulum, this beachfront hotel is in the entertainment district and within a 15-minute walk of Soliman Bay and Tulum National Park. Cenote Manatí and Jaguar Park are also within 15 minutes.

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Cielo Maya Beach Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 376 out of 551 reviews
Rating 8 - Good. 92 out of 551 reviews
Rating 6 - Okay. 37 out of 551 reviews
Rating 4 - Poor. 23 out of 551 reviews
Rating 2 - Terrible. 23 out of 551 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 1 night in Mar 2025

10/10 Excellent

Erikha Amaliz

Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the amazing stay my girlfriend loved it for her birthday!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Staff were excellent. Isaac was especially helpful
Stayed 13 nights in Mar 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was perfect!
Stayed 4 nights in Feb 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
Stayed 3 nights in Mar 2025

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place. Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Stayed 2 nights in Apr 2025

10/10 Excellent

Abhijitsinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view
Stayed 1 night in Mar 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! The location and staff were just perfect. If you have the opportunity, you must stay here and get the ocean view. We will absolutely be back!
Stayed 4 nights in Feb 2025

10/10 Excellent

Roseanne S

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.
Stayed 7 nights in Jan 2025

10/10 Excellent

Dennis

Liked: Amenities
Hotel staff and food great. Community needs a lot of work around the resorts Tulum the city needs mass work and a new since of pride not their. Run down mass poverty needs excellent city management does not exist
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome getaway , awesome view , awesome experience. Oceanview suite was beautiful
Stayed 1 night in Feb 2025

10/10 Excellent

ronald

Liked: Amenities
Hopefully they find my sun glasses.
Stayed 2 nights in Mar 2025

8/10 Good

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, quiet and peaceful, clean. Restaurant's meals were always delicious.
Stayed 7 nights in Jan 2025

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff very friendly and helpful
Stayed 8 nights in Dec 2024

4/10 Poor

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Stayed 3 nights in Apr 2025

10/10 Excellent

Katia

Liked: Amenities
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
Stayed 4 nights in Mar 2025

8/10 Good

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky
Stayed 1 night in Jan 2025

10/10 Excellent

Xia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jian Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, beautiful beach access, free breakfast (made to order, and great options), friendly staff. This is an absolute gem. Only concern we had was: 1. Water temperature (you may not get hot water for shower from time to time) 2. Power Outage (the Tulum infrastructure is not yet developed, this can be experienced elsewhere in Tulum) Would definitely recommend the stay here!
Stayed 7 nights in Mar 2025

4/10 Poor

Christopher Joseph

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
Stayed 4 nights in Mar 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities
Property is beautiful and right on private beach, it is some distance away from all the caos, you will need a taxi/ car if you want to explore, the hotel is on a rocky street but still safe. Room was beautiful, food was okay wish there were more options near hotel. Overall great stay, relaxing and attentive
Stayed 4 nights in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beimar, was helpful each day. He gave excellent suggestions and helped us to make it happen. I thank Beimar very much!
Stayed 4 nights in Jan 2025