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Axkan Tulum

3.0 star property
Tulum hotel in Tulum City Center with a 24-hour front desk and an outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Axkan Tulum

View from room
Outdoor pool, sun loungers
Terrace/patio
Porch
View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, Multiple Beds, Balcony, Pool View

Superior Room, Multiple Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Superior Room, Multiple Beds, Balcony, Pool View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Minibar
  • 32 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Standard Room, 1 King Bed, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Standard Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Free bottled water
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Balcony, Pool View

Family Room, 2 Double Beds, Balcony, Pool View | Premium bedding, in-room safe, individually decorated

Family Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Free bottled water
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
CALLE CHAN CHEN MZ 6 LT 1, Tulum, QROO, 77760

What's nearby

  • Temple of Doom - 3 min drive - 2.9 km
  • Tulum National Park - 4 min drive - 3.3 km
  • Gran Cenote - 5 min drive - 4.6 km
  • Tulum Mayan Ruins - 6 min drive - 4.6 km
  • Playa Paraiso - 22 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 38 min drive

Restaurants

  • ‪Los Hidalguences - ‬2 min walk
  • ‪Los Morros - ‬8 min walk
  • ‪Fondo de Bikini - ‬7 min walk
  • ‪Cetli - ‬12 min walk
  • ‪Pozoleria la Mexicanita - ‬5 min walk

About this property

Axkan Tulum

Hotel near Tulum Mayan Ruins
Take advantage of a swim-up bar, a poolside bar, and a free daily manager's reception at Axkan Tulum. Free in-room WiFi is available to all guests, along with a terrace and a garden.
Other perks include:
  • An outdoor pool with sun loungers and a swim-up bar
  • Free self parking
  • Continental breakfast (surcharge), bike rentals, and express check-out
  • A 24-hour front desk, luggage storage, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10:30 AM: MXN 120 per person
  • 1 restaurant
  • 1 swim-up bar and 1 poolside bar
  • Free daily reception

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

Property is also known as

Axkan Tulum Hotel
Axkan Hotel
Axkan
Axkan Tulum Hotel
Axkan Tulum Tulum
Axkan Tulum Hotel Tulum

Frequently asked questions

Does Axkan Tulum have a pool?

Yes, this property has an outdoor pool.

Is Axkan Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Axkan Tulum?

Self parking is free at this property.

What time is check-in at Axkan Tulum?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Axkan Tulum?

Check-out is at noon.

Where is Axkan Tulum located?

Located in Tulum City Center, this hotel is 0.6 mi (1 km) from Dos Aguas Park and 2.8 mi (4.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Temple of Doom are also within 1 mi (2 km).

Axkan Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 80 reviews" "
Rating 8 - Good. 26 out of 80 reviews" "
Rating 6 - Okay. 10 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool
It is a little far from downtown, but the pool makes up for that. It was clean, the employees were all very nice and the beds were comfortable.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel chitzen is actually in the town of piste.
Drove to this town to see ruins. Not much going on in this town. The hotel may have also had the nicest restaurant in town. Not much night life but the ruins were amazing. Good clean hotel with a/c and hot water and tv and internet. Whole town shuts down alcohol at 10pm.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Okay, but water is important
The people were nice, but we didn’t get any hot water for the shower.... and the water was really weak.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little hotel close to the Main Street in town
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near enough to bars, restaurants and a short drive to the beach. Great value for the location
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Very quiet. Staff friendly. A bit of a walk to town but great
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel..confortable beds..polite staff..available parking...and beautiful pool..thank you
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Dave, London

Liked: Staff & service
Disliked: Room comfort
Nice pool, rooms very basic i.e no glasses, coffe maker no cups or coffee, space for fridge but no fridge. Breakfast very basic and like everything else, no information in any language. Hard to find also as no sign on road leading to hotel. Reception staff were friendly and tried to help.
Stayed 2 nights in Jan 2019

6/10 Okay

S

Liked: Staff & service
Wouldn’t stay again!
Located about 10 minutes from the centre. Could have been cleaner - towels were disgusting! Very uncomfortable beds and too small for two people. Pool was quite nice although cold. Only stayed two nights which was enough!
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
The staff was happy to help in anyway possible. Location was close to ADO bus, taxis, collectivos and Tulum Avenue. Everyone was very friendly and the pool was very nice.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and all of the employees were very helpful
Stayed 5 nights in Nov 2018

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and bathroom, nice quiet location off the main street, but skipped breakfast because really overpriced.
Stayed 2 nights in Nov 2018

8/10 Good

Ibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel is really confortable, pools are really nice, I traveled with children and they really like it, food is not good, is not worth to pay for continental breakfast
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a hidden gem! The pool and room is absolutely beautiful. Staff are all so nice. The only thing lacking is a fridge and microwave which if they can’t afford to put in the rooms they should have a common area that people could use. They only serve breakfast. If a fridge/ microwave were supplied they could definitely get more money per room. It’s truly a beautiful place.
Stayed 3 nights in Sep 2018

8/10 Good

Cathy

Pool was amazing and big!!!!!
The hotel was in an area far from the bars and food. I had a car so it was ok but if your going to drink. Take a taxi The pool was amazing!!!! You are going to want it, you can’t go in the ocean in Tulum. the seaweed is horrible. No hot water in shower, luke warm at best. Coffee maker in room. Super clean and safe. Breakfast was 8 dollars but you couldn’t just order coffee.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
What a wonderfully helpful staff, the hotel is new and as soon as more people get to know about the hotel I think it will be constantly fully booked. Best pool I saw anywhere in Mexico!
Stayed 3 nights in Aug 2018

10/10 Excellent

Daniel, Seattle, WA

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent pool. Staff was very helpful as far arranging a taxis and helpful hints. The location was a bit of a distance from town, but only a short walk. I have stayed at the Axkan Palenque, and found that experience also very enjoyable. Quiet and peaceful, with a dip in the lovely pool after the ruinas at Tulum and Coba, this was a great way to relax.
Stayed 3 nights in Jun 2018