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"The property was well maintained and clean. All mentioned facilities in the property were well maintained. The team was very helpful and always did their best to help us. They went out of their way to make sure that we had a comfortable and pleasant stay. Thank you so much for taking care of us."

"Everything about this property was amazing!! The staff was so kind and helpful, especially Chiba in the dining room. Please do get the half board option! The food I was served was incredible and worth almost as much as I paid for the hotel room. The onsen at the hotel is better than most of the public ones in town. The free massage chairs and foot vibration machines were awesome. Highly recommended!"

"We did not believe it was possible for there to be an accomodation that was even more comfortable than our own home, but we found it at Kojinmari. The owners have considered every aspect to create a high quality, comfortable experience for their guests. Every surface and linen was impeccably clean, even the fragrance of the room was very nice, along with the comfortable beds, pillows and chairs. This along with the unmeasurable kindness and politeness that the staff showed us has proven that Kojinmari is our favourite stay and experience in Japan. We promise to return whenever we can. "

"We had such a great stay at this property! It was an easy walk from the train station, and to the main streets as well. Staff was so kind and informative. They provided us with yukatas that kept us very warm while walking around. Staying here also gave us a pass to all the onsens! We also opted for the breakfast option, and it was a beautiful, traditional spread. Loved this hotel and area - what a great experience!"

"This is my third time staying at shogetsutei onsen and I love it. Highly recommend this onsen."

"Enjoyable place to stay. Spa was nice though it was closed the hour before check out, so it was not super convenient. We couldn’t get double beds in the room, which was not ideal for a honeymoon. Still had a good time. "

"Wonderful first time experience in Kinosakionsen! This hotel is in the perfect location. It's a very short walk from the train station and all of the 7 public onsens. Also a short walk to the Kinosaki Ropeway. There are 2 private onsens in the hotel where couples/families can soak together. Every floor has a light to indicate if available. Service is impeccable and easy to communicate in English with the staff. Food is plentiful! Breakfast and Dinner were included as well as an afternoon tea service. All you care to eat! Fair warning, don't go crazy at the steam bar! Save some stomach for the rice dish. Truly delicious!"

"Very welcoming staff, they put in a lot of effort and little special touches to make our stay memorable. Would definitely stay here again."

"The hotel has been recently rebranded and is undergoing extensive renovations. The bits they've finished, like the rooms and the dining room, are new and shiny. The room itself was comfortable. It's close to the town, which has good izakaya and other options if you're not on a meal plan. There is also a Lawson close-by. On weekdays especially the hotel is an active construction site inside and out. It probably isn't what the workers want, to have to share a construction site with guests. It also felt a bit odd as a guest e.g. the workers congregate/socialise/smoke in a space inside the hotel entrance. I realise they are trying hard to improve the hotel, and the hotel staff were courteous and helpful at all times. The state of construction is reflected in the price, which is cheaper than nearby options. I read about the construction in advance from Japanese language reviews on other sites, so it wasn't a complete surprise."