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"Excellent staff"

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"Great breakfast."

"T"

"We stayed over for one night while visiting Messina and to have a little relax time. I can not praise this place enough. Absolutely beautiful and relaxing The service is second to none "

"The hotel is good value. Close to transport and city highlights and eateries. Rooms were larger than average and in good condition. The breakfast was great."

"Unable to stay at this place. It did not like a hotel. It looked like a haunted house. Empty, dirty, and no staff. It is surprising that Expedia has this on the list of hotels to stay in. No air condition for the past 3 years and we found out about it when we got there. The whole building has no a.c. "

"The gem of this hotel is the rooftop restaurant. We had no idea it was there, but upon arriving learned of it. The staff is wonderful and the views, especially at sunset, were spectacular. Stay here just for that - or come over from your hotel for the restaurant. Terrific location and helpful staff. The room is a bit dated, but definitely adequate. "

"We had a comfortable stay, only disappoint was the hotel description states laundry service and a pool but actually the laundry service is a service off-site not a laundromat that I assumed. A laundromat was not even walking distance. Also there was no pool onsite but about 15 minutes away from hotel apparently but not sure if that was walking distance or by car. Other than that everything else was good, friendly staff and felt safe and secure in the hotel. Perfect views also from the top floor overlooking Sicily and right across the hotel is The Esplanade. "