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Waterfront Boutique Suites

3.5 star property
Feel at home near the CN Tower and Ripley's Aquarium of Canada with attentive staff while you relax in this boutique hotel’s cozy lobby.

Choose dates to view prices

Photo gallery for Waterfront Boutique Suites

City view from property
City Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock
Executive Apartment | Premium bedding, memory foam beds, in-room safe, blackout drapes
City Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock
Executive Apartment | Terrace/patio
Nestled close to Rogers Centre, Waterfront Boutique Suites offers a welcoming retreat. Stay connected with in-room WiFi, unwind by the lobby TV, and enjoy free self parking. The helpful staff has left a lasting impression on previous guests.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Air conditioning
  • Kitchen
  • Parking included
  • Free WiFi
The current price is AED 601
AED 1,041 total
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Panoramic Suite

Panoramic Suite | Premium bedding, memory foam beds, in-room safe, blackout drapes

Panoramic Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Luxury Apartment

Luxury Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Luxury Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 8
  • 1 Queen Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Apartment

Premium Apartment | Premium bedding, memory foam beds, in-room safe, blackout drapes

Premium Apartment

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
  • City view
  • Sleeps 9
  • 1 King Bed, 1 Queen Bed, 1 Double Bed and 1 Twin Bed

View all photos for City Apartment

City Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

City Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Condo, Non Smoking, Lake View

Luxury Condo, Non Smoking, Lake View | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Luxury Condo, Non Smoking, Lake View

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Panoramic Townhome

Panoramic Townhome | Premium bedding, memory foam beds, in-room safe, blackout drapes

Panoramic Townhome

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 16
  • 3 Queen Beds and 2 Double Beds

View all photos for Elite Suite

Elite Suite | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Elite Suite

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 8
  • 1 Double Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Premium bedding, memory foam beds, in-room safe, blackout drapes

Panoramic Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 10
  • 3 Queen Beds and 2 King Beds

View all photos for Gallery Apartment

Gallery Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Gallery Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Large Twin Futon

View all photos for Executive Townhome

Executive Townhome | Premium bedding, memory foam beds, in-room safe, blackout drapes

Executive Townhome

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 16
  • 4 Double Beds, 3 Queen Beds and 1 Twin Sofa Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, memory foam beds, in-room safe, blackout drapes

Signature Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
  • 70 sq m
  • Lake view
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Grand Suite

Grand Suite | Premium bedding, memory foam beds, in-room safe, blackout drapes

Grand Suite

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds, 2 Queen Beds and 1 Twin Futon

View all photos for Gallery Condo

Gallery Condo | Premium bedding, memory foam beds, in-room safe, blackout drapes

Gallery Condo

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Elite Condo

Elite Condo | Premium bedding, memory foam beds, in-room safe, blackout drapes

Elite Condo

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • 79 sq m
  • City view
  • Sleeps 8
  • 2 Queen Beds, 1 Double Sofa Bed and 1 Double Bed

View all photos for Classic Apartment

Classic Apartment | Premium bedding, memory foam beds, in-room safe, blackout drapes

Classic Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 8
  • 1 Double Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for City Apartment

City Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

City Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 8
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Club Apartment

Club Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Club Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Apartment, Lake View

55-inch LED TV with digital channels, Netflix, MP3 dock

Executive Apartment, Lake View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
  • Lake view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Grand Apartment

Grand Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Grand Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 10
  • 1 Double Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Family Apartment

Family Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Family Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Presidential Apartment

Presidential Apartment | In-room dining

Presidential Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Business Suite

Business Suite | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Business Suite

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • 89 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Exclusive Townhome

Exclusive Townhome | Premium bedding, memory foam beds, in-room safe, blackout drapes

Exclusive Townhome

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 10
  • 1 Queen Bed, 2 King Beds and 1 Double Bed

View all photos for Grand Duplex

Grand Duplex | Premium bedding, memory foam beds, in-room safe, blackout drapes

Grand Duplex

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Condo

Exclusive Condo | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Exclusive Condo

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 6
  • 1 Queen Bed and 1 Double Bed

View all photos for Comfort Condo

Comfort Condo | Premium bedding, memory foam beds, in-room safe, blackout drapes

Comfort Condo

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Design Apartment

Design Apartment | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Design Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment

55-inch LED TV with digital channels, Netflix, MP3 dock

Panoramic Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Queen Bed

View all photos for Panoramic Condo

Panoramic Condo | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Panoramic Condo

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Executive Apartment

Executive Apartment | Premium bedding, memory foam beds, in-room safe, blackout drapes

Executive Apartment

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Lake view
  • Sleeps 16
  • 2 Queen Beds, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Panoramic Room

Panoramic Room | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Panoramic Room

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • City view
  • Sleeps 12
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Loft

Grand Loft | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Grand Loft

Highlights

Balcony or patio
Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
  • City view
  • Sleeps 10
  • 1 Queen Bed, 2 King Beds and 1 Double Bed

View all photos for Club Condo

Club Condo | Living area | 55-inch LED TV with digital channels, Netflix, MP3 dock

Club Condo

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • 98 sq m
  • Lake view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Townhome

Luxury Townhome | Premium bedding, memory foam beds, in-room safe, blackout drapes

Luxury Townhome

Highlights

Soundproofed
Air conditioning
Kitchenette
Refrigerator
LED TV
Washer/dryer
Premium bedding
Memory foam bed
  • Sleeps 6
  • 1 Queen Bed, 1 Double Bed and 2 Large Twin Beds

Similar properties

Living area

Waterfront Majesty Enclaves

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
7.2 out of 10, Good, 81 reviews
The price is AED 309
AED 691 total
includes taxes & fees
16 Feb - 17 Feb
Waterfront Majesty Enclaves

About the neighborhood

Map
21 Iceboat Terr, Toronto, ON, M5V 4A9

What's nearby

  • Rogers Centre - 7 min walk
  • CN Tower - 11 min walk
  • Metro Toronto Convention Centre - 12 min walk
  • Ripley's Aquarium of Canada - 12 min walk
  • Scotiabank Arena - 20 min walk

Getting around

  • Spadina Ave at Bremner Blvd Stop - 5 min walk
  • Union Station - 19 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 4 min drive

Restaurants

  • ‪The Rec Room - ‬3 min walk
  • ‪De Mello - ‬8 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Subway - ‬7 min walk
  • ‪Fox and Fiddle - ‬4 min walk

About this property

Waterfront Boutique Suites

Hotel near Rogers Centre
Close to CN Tower and Ripley's Aquarium of Canada, Waterfront Boutique Suites has plenty to offer. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Luggage storage, a TV in the lobby, and smoke-free premises
  • A water dispenser and an elevator
  • Guest reviews speak highly of the helpful staff and location
Room features
All 60 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Tubs or showers, free toiletries, and hair dryers
  • 55-inch LED TVs with Netflix, streaming services, and premium channels
  • Eco-friendly cleaning products, kitchenettes, and refrigerators

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transportation

  • Free covered self parking on site

Family friendly

  • Kitchenette
  • Microwave
  • Refrigerator
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Luggage storage
  • Virtual front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 65

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV
  • Digital channels
  • MP3 dock
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Coffee grinder
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Kitchen island
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster oven

More

  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laundry detergent
  • Mobile key entry
  • Safe
  • Slippers
  • Soundproofing
  • Washer and dryer
  • Window screens

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CAD 49
Contactless check-in available
Late check-in fee: CAD 49 for check-in between 10:00 PM and midnight
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 49

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Private entrance, smart lock

Pets

Pets allowed for an extra charge of CAD 95 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 450 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 95 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 49 (subject to availability)
  • Late check-in fee: CAD 49 for check-in between 10:00 PM and midnight
  • Late check-out fee: CAD 49 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

Property is also known as

Waterfront Apartments

Frequently asked questions

Is Waterfront Boutique Suites pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 95 per pet, per stay. Service animals are exempt from fees.

How much is parking at Waterfront Boutique Suites?

Self parking is free at this property.

What time is check-in at Waterfront Boutique Suites?

Check-in start time: 5:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of CAD 49 (subject to availability). Late check-in is available from 10:00 PM– midnight for a fee of CAD 49.

What time is check-out at Waterfront Boutique Suites?

Check-out is at 11:00 AM. Late check-out is available for CAD 49 (subject to availability).

Where is Waterfront Boutique Suites located?

Located in Downtown Toronto, this hotel is within a 10-minute walk of The Path, Rogers Centre, and Lake Ontario. CN Tower and Metro Toronto Convention Centre are also within 15 minutes. Spadina Ave at Bremner Blvd Stop and Bathurst St at Fort York Blvd Stop are within a 5-minute walk.

Waterfront Boutique Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 239 out of 637 reviews
Rating 8 - Good. 117 out of 637 reviews
Rating 6 - Okay. 78 out of 637 reviews
Rating 4 - Poor. 60 out of 637 reviews
Rating 2 - Terrible. 143 out of 637 reviews

7.4/10

Cleanliness

6.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was okay.. some reviews made me nervous however the stay was not as bad as I anticipated. TV didn’t work, one light fixture didn’t work, and I payed for 2 beds and a pull out couch but the couch did not pull out whatsoever, aside from that the place was decently clean and easy to get into. Overall I’d recommend if the stay is affordable but definitely would not pay an excess amount for a sub-par apartment.
Stayed 1 night in Dec 2024

10/10 Excellent

Marcha

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Property! One of the best in Toronto!
Stayed 2 nights in Dec 2024

2/10 Terrible

Jarod

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

erica

Stayed 2 nights in Nov 2024

10/10 Excellent

Abdul Wahid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient and close to all places where i wanted to go
Stayed 3 nights in Dec 2024

10/10 Excellent

Keena

Stayed 2 nights in Nov 2024

2/10 Terrible

Cheryl

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication horrible. Booked panoramic view condo on IceBoat Terrace. Gave instructions for a townhouse type property near Iceboat Terr. It was late at night. Dirty towels in tub, 3 huge bags of garbage left out, an unmade bed like someone slept in it. Just terrible. I had booked this for an out of town client. Disgusted. The owners refused to compensate based on this because I booked a ‘non-refundable’ rate. No apology from them. They ask for a copy of your photo ID, perhaps they give the property based on your race. They likely already booked the Iceboat property on another platform but didn’t update Expedia.
Stayed 1 night in Dec 2024

2/10 Terrible

Justin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay here as the host called age yet booking was confirmed through Expedia and said it wasn’t available for the dates I booked. I was then told to contact Expedia for a refund. However, Expedia doesn’t return messages and loop continues with no refund yet. I will not use Expedia ever again for booking. There is always a problem.
Stayed 2 nights in Dec 2024

2/10 Terrible

Brad

Traveled with group
Disliked: Staff & service, amenities
Do not book this property! The person/group who runs it, Arshad Ameen Malik, will demand a $450 security deposit be e-transferred to them before they release the check-in information. It has been 2 weeks, with over 30 text messages and 15 phone calls, and I still have not received it back. Expedia should be ashamed to be in business with these crooks. *Edit - I called Expedia and they were able to get ahold of this "company" and facilitate my refund. Thanks Expedia! I should note that the "company" did withhold $20 for "processing fees", so they are still a bunch of crooks!
Stayed 1 night in Nov 2024

2/10 Terrible

Renae

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely frustrated with our stay at Waterfront Boutique Suites from November 14–17, 2024. We booked the "Panoramic Room," advertised as a premium 3-bedroom suite for up to 12 guests, but instead received a worn-out 2-bedroom condo with only two beds and one working shower—forcing two of us to sleep on a couch. Thank goodness we didn’t have 12 guests! Communication was a disaster. Despite confirming details weeks in advance, we only received check-in info after arriving in Toronto. They demanded a $450 security deposit via e-transfer with no clear terms. As soon as we paid, the check-in details were sent. After 27 phone calls and disputes, the deposit was returned only after threatening legal action. We paid for early check-in, but the room wasn’t ready until standard check-in time. The process was confusing, involving off-site lockboxes with strange instructions like “Don’t bother security—they won’t help,” and warnings that contacting the concierge could result in cancellation. The room was nothing like advertised, and no resolution was provided when we reached out. The $5,000 cost was completely unjustifiable for the quality of the accommodation. Though the location was great, this place is a huge disappointment. Do not book here.
Stayed 3 nights in Nov 2024

2/10 Terrible

y

Traveled with family and small children
Disliked: Staff & service
First, after booking, I wanted to inquire about the parking availability and early check-in. I messaged the hotel a few days before my booking, as well as on the day of my booking, and received no response. At the day of my booking, I called the hotel multiple times until Mark answered. I asked him about the early check-in, he told me I had to transfer $50 for that. I waited for an hour for a call back and he said there is no early check-in available. He said the $50 would be transferred back to me, but it never did. I also asked about the parking and he said there was no parking available until after check-in. He said his manager would contact me right away for the parking, but I never got a phone call/email. When I called again, Mark said I must transfer $450 for “damage fees”, and that it is refundable, but it is required to check-in later at 5pm. This rule was not mentioned at all when I was booking the room originally. He also asked for pictures of my credit card, specifically where my name is on it, which was very unacceptable. I called him and said this is unnecessary and I would not be sending it. He then said “forget about it”. Finally, he sent me the check-in rules with the parking. However, the email was very careless and had little detail on parking location. In the email, the address of my room was completely different than the one I booked. This was extremely unacceptable as I was provided no notice that the room was completely different.
Stayed 1 night in Nov 2024

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was barely habitable. Flooring was missing pieces, light fixtures were missing, many items broken or in disrepair, and very dirty. Adequate towels and bedding items were not provided. The hallways to the unit were in disrepair. The key to the unit was in a lockbox at a random location that required additional travel. There were no safety features for the main door-anyone with a key could have accessed the property. The property overall was a complete misrepresentation of the Expedia posting.
Stayed 2 nights in Nov 2024

2/10 Terrible

Christine

Traveled with group
Disliked: Staff & service, property conditions & facilities
This is not a hotel. They take your deposit and never refund it. We left it in the exact condition we found it and they stole $450 from me. Communication is terrible and the place needs updates. You have to get the key from an office with unclear instructions. DO NOT WASTE YOUR MONEY
Stayed 1 night in Nov 2024

2/10 Terrible

Shalaize

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors of our suite were severely water damaged in both bedrooms, the shower head in the main bathroom didn’t work. The manager has poor communication skills, and I didn’t not receive my damage deposit after check-out.
Stayed 4 nights in Nov 2024

2/10 Terrible

dwight

Stayed 2 nights in Nov 2024

10/10 Excellent

Landyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly , great stay!
Stayed 1 night in Nov 2024

2/10 Terrible

CORP

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jimena

Liked: Cleanliness
Stayed 1 night in Oct 2024

4/10 Poor

Alexander

Disliked: Staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Ngan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We chose the Presidential room with lake view but when we got there, it was the Club Condo room and no lake view. When we called the owner to change the room or at lease got a refund, the owner kept telling us this was the room we chose and we mixed up the photos. We texted the owner the photos of the differences between our option and the room we got but no response. It was a bad experience when we paid for a more expensive room and got the cheaper one and not the one we wanted.
Stayed 1 night in Oct 2024

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Leonard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Margit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotels.com vs Airbnb
The room was in a good location and the room was clean. I think Hotels.com gave or sold our information to Airbnb and there was confusion about pricing, parking, how to get in and how to check out. Hotels was sending us information and Airbnb was sending us conflicting information. There was no support when I called Hotels.com
Stayed 2 nights in Sep 2024

6/10 Okay

Youngjun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is definitely a good option with merit. It's very difficult to find a quality accommodation at this price in the city. My wife loved it! Thank you. But I was definitely disappointed by the unprofessional appearance of the caretakers. I was little confused because they gave me inaccurate information, or there were a lot of unclear parts during the check-in process. If they only improve this part, this accommodation will be perfect.
Stayed 2 nights in Sep 2024

4/10 Poor

Tischa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In order to secure reservation, asked for $450 hold on credit card, and an ONLINE PHOTO of credit card and Driver’s License. Found this SUPER SHADY and would’ve cancelled as soon as they asked for this but the reservation was “non-refundable” and they would not give my money back. Got to property, picked up keys, parking spot full, were given new one on other level after walking back to key pickup location to get help. Room had broken screen, broken closet door, walls full of marks. Garbage in en-suite bathroom, and towels looked like they had been rented from a prison laundry. Carpet in hallways and unit were filthy and flooring was cracked/lifting in places. The best part came when we tried to leave and found out that our key fob would not allow us access to the parking spot they gave us for the car so we had to “bother security”-something they advised us not to do in the checkin instructions-to get access to our own car. Location was convenient-with water view and park nearby-as well as amazing brunch restaurant, “The Morning After” literally outside the front lobby; however, there is no polishing this turd. I will be watching my credit card carefully to ensure these people return the deposit, as I have read in review that they’re slow in doing so. Took pics of whole unit when I entered as I don’t want the shabby conditions to be blamed on me. Steer clear.
Stayed 1 night in Sep 2024