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JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, a short walk to Shibuya Crossing

Choose dates to view prices

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Reception
Exterior
Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Experience the vibrant energy of Shibuya at JR-East Hotel Mets Shibuya, where modern comfort meets convenient amenities. Unwind with laundry facilities and connect to in-room WiFi, while multilingual staff ensure a seamless stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, iron/ironing board, free WiFi, bed sheets

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Shower/tub combination
Bidet
Private bathroom
Deep soaking bathtub
Hair dryer
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room Non smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room Non smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Single Room Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Single Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

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AED 668 total
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About the neighborhood

Map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002

What's nearby

  • Shibuya Crossing - 9 min walk
  • Cerulean Tower - 10 min walk
  • Roppongi Hills - 3 min drive
  • Tokyo Tower - 5 min drive
  • Meiji Jingu Shrine - 7 min drive

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪東京油組総本店渋谷組 - ‬2 min walk
  • ‪ドトールコーヒーショップ 渋谷新南口店 - ‬1 min walk
  • ‪水炊き・焼鳥 とりいちず酒場渋谷新南口店 - ‬1 min walk
  • ‪ねぎし 渋谷3丁目店 - ‬2 min walk
  • ‪日乃屋カレー渋谷3丁目店 - ‬2 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel near Shibuya Crossing
JR-East Hotel Mets Shibuya provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • An elevator, luggage storage, and a front-desk safe
  • A vending machine and multilingual staff
  • Guest reviews give good marks for the proximity to public transit and overall condition
Room features
All 186 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with deep soaking tubs and bidets
  • Flat-screen TVs with premium channels
  • Refrigerators, daily housekeeping, and electrical adapters/chargers

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 2000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 1980 for adults and JPY 1980 for children

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Shared microwave

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Refrigerator

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

Is JR-East Hotel Mets Shibuya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JR-East Hotel Mets Shibuya?

Self parking is available for JPY 2000 per night. Limited spots are available.

What time is check-in at JR-East Hotel Mets Shibuya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at JR-East Hotel Mets Shibuya?

Check-out is at 11 AM.

Where is JR-East Hotel Mets Shibuya located?

Located in Shibuya, this hotel is within a 10-minute walk of Shibuya Hikarie and Shibuya Crossing. Roppongi Hills and Meiji Jingu Shrine are also within 2 mi (3 km). Shibuya Station is only a 2-minute walk and Ebisu Station is 13 minutes.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 582 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 57 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to shibuya center but not to close where it’s extremely crowded
Stayed 5 nights in Dec 2024

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room. Might book this place again when we go back to Japan. We had a pleasure staying here
Stayed 2 nights in Jan 2025

10/10 Excellent

Lau Chin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lost an item at the hotel room. Front desk and cleaning staff quickly locate my item and keep them safe. Thanks for their prompt reply and assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Dec 2024

6/10 Okay

Wuwei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is not easy to access, there are lots of detour getting through the mall. Just like going through a maze every single day. Waste time, do not recommend this location.
Stayed 2 nights in Dec 2024

10/10 Excellent

michael, AUSTIN

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenience
Stayed 2 nights in Dec 2024

6/10 Okay

Jacquelyn, Fernie

Traveled with group
Liked: Cleanliness
After experiencing splendid Japanese hospitality for 3 weeks, the self check in felt quite impersonal. The room, likewise, was basic with none of the nice personal touches we had elsewhere. While a short walk from the Shibuya station , the route was a bit confusing, with all the construction and overhead walkways. We loved exploring Cat Street.
Stayed 1 night in Nov 2024

10/10 Excellent

Iradiel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close from everything around Shibuya and the crossing.
Stayed 3 nights in Oct 2024

8/10 Good

Tcher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is quite good given that it’s only a few minutes walk from Shibuya station. The room though is a bit small. Otherwise, it’s all good. The bed is actually quite comfortable.
Stayed 6 nights in Sep 2024

10/10 Excellent

Marcin

Stayed 4 nights in Sep 2024

8/10 Good

Jimmy

Stayed 4 nights in Jul 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Romina

Stayed 9 nights in Sep 2023

10/10 Excellent

Melinda

Stayed 11 nights in Mar 2023

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Superior Single Room for one night for me and my partner. Room was clean and well heated but it was a lot smaller than it looked in the photo. Regardless, we have no complaints as we expected it to be small being a business hotel in Tokyo but I would not recommend it for claustrophobes. Access is extremely convenient due to it being in the JR station itself.

8/10 Good

Hong

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lication hotel. Small room but clean. Hard to communicate w/ staff though they try to communicate & address issues.
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Kenric

Stayed 2 nights in Nov 2022

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like how close this hotel is to Shibuya Station. The staff were very helpful!
Stayed 1 night in Nov 2022

10/10 Excellent

Donna G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with access to transportation and dining options nearby.

10/10 Excellent

Suzuko

Solo traveler
Liked: Cleanliness, staff & service
The cleaning staff was super friendly and helpful. Overall of the staff was very polite and accommodating. The train station is literally right in front of the hotel and the surrounding have great food choices. I will definitely come back if I ever visit Japan again

10/10 Excellent

Virginia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central to everything - literally access to train station an elevator away and shopping! Minutes away from Shibuya Crossing - everything was easily accessible so was a great spot for us
Stayed 5 nights in Oct 2022

8/10 Good

Pei see

Business traveler
Liked: Cleanliness, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2022