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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace

Choose dates to view prices

Photo gallery for Hotel New Otani Tokyo The Main

The Main Standard King, Non Smoking | Down comforters, in-room safe, individually furnished, desk
Treatment room
The Main room Premium Deluxe Room, Smoking | Down comforters, in-room safe, individually furnished, desk
View from property
4 bars/lounges

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Housekeeping
The current price is AED 1,635
AED 2,068 total
includes taxes & fees
11 Apr - 12 Apr

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Non-smoking

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Hair dryer
  • 76 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 26 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Day bed
Down duvet
Hair dryer
  • City view
  • 45 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Standard Twin, Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Hair dryer
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main room Premium Deluxe Room, Smoking

The Main room Premium Deluxe Room, Smoking | Down comforters, in-room safe, individually furnished, desk

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

The Main Standard King, Non Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Blackout drapes/curtains
Separate bedroom
Down duvet
Hair dryer
  • City view
  • 71 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Refrigerator
HDTV
Down duvet
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin Edo Standard Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Quality Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Standard Double Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Shin Edo Single Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Shin Edo Deluxe Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room With 1 Sofa Bed

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Sofa Bed

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for The Main Shin Edo Standard Twin Room

Down comforters, in-room safe, individually furnished, desk

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room For 3 People

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for The Main Junior Suite Twin

Down comforters, in-room safe, individually furnished, desk

The Main Junior Suite Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Junior Suite Double

Interior

The Main Junior Suite Double

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Double Room For 3 People (Bathroom With A Washing Area)

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room For 3 People (Bathroom With A Washing Area)

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area)

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area)

  • Sleeps 2
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area)

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area)

  • Sleeps 2
  • 2 Twin Beds

View all photos for The Main Standard Room

Down comforters, in-room safe, individually furnished, desk

The Main Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.1 km
  • Tokyo Imperial Palace - 1 min drive - 1.4 km
  • Tokyo Midtown - 3 min drive - 2.6 km
  • Tokyo Tower - 3 min drive - 3.2 km
  • Nippon Budokan - 4 min drive - 3.2 km

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Narita Intl. Airport (NRT) - 77 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel near Tokyo Imperial Palace
A grocery/convenience store, shopping on site, and 3 coffee shops/cafes are just a few of the amenities provided at Hotel New Otani Tokyo The Main. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Meeting rooms, a ballroom, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff and location
Room features
All 554 individually furnished rooms have perks such as air conditioning and bathrobes, as well as amenities like free internet and safes. Guest reviews speak positively of the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • 32-inch HDTVs with digital channels
  • Refrigerators, children's slippers, and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Similar properties

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Hotel New Otani Tokyo Garden Tower

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  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,020 reviews
The price is AED 1,263
AED 1,598 total
includes taxes & fees
11 Apr - 12 Apr
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from July 20 to September 01
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool.

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo The Main?

Self parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Check-out is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this hotel is within 1 mi (2 km) of Hotel New Otani Tokyo and Tokyo Imperial Palace. Nippon Budokan and Shinjuku Gyoen National Garden are also within 3 mi (5 km). Fukuma Station is 12 minutes by foot and Kojimachi Station is 12 minutes.

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Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 749 out of 1011 reviews
Rating 8 - Good. 171 out of 1011 reviews
Rating 6 - Okay. 46 out of 1011 reviews
Rating 4 - Poor. 23 out of 1011 reviews
Rating 2 - Terrible. 22 out of 1011 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kit Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable, the hotel has everything you would need and the garden is fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kazuko

Long time customer! Always excellent service/ quality of staff/ comfortable environments/
Stayed 6 nights in Mar 2025

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in great condition, the service was also great. I wishes the hotel is closer to the shopping area.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden area.
Stayed 1 night in Mar 2025

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff, convenience to metro stations, great food options and super clean.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very professional and courteous. The property was extremely beautiful.
Stayed 1 night in Mar 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. Extremely kind and helpful staff. Our room was spacious, clean and loaded with extras to make our stay that much more special. The gardens were gorgeous. Would not hesitate to recommend this hotel and look forward to staying there again on a future visit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel near tube stations making it the perfect stay for our trip to Tokyo. Staff very respectful and helpful, as was everyone on Tokyo! Would stay again
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at New Otani. Large comfortable rooms with many gifts for guests. Beautiful garden to visit that was the highlight for us, its a calm space in the middle of Tokyo! Many dining options and shops. Recommend fully
Stayed 2 nights in Mar 2025

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this quiet hotel with lovely rooms and attentive staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff.
Stayed 16 nights in Feb 2025

8/10 Good

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 3 metro lines access from the hotel which is quite convenient.
Stayed 6 nights in Feb 2025

10/10 Excellent

Hidehito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Service is amazing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, super clean room, bed and spacious bathroom. Exceptional staff service and efficiency. Many restaurants at the hotel to choose from. The Japanese gardens in the interior court were magnificent - even in the cold weather and with no spring blooms or green grass yet.
Stayed 3 nights in Mar 2025

8/10 Good

Lesley

Liked: Cleanliness
The Japanese garden was lovely but so disappointed with the breakfast especially when it’s so expensive!
Stayed 4 nights in Mar 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities
Beautiful hotel all staff is friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Malisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay for a night
We had an amazing stay at this property. The staff was so kind and helpful and the room was wonderful. Next time we want to stay more nights for sure!
Stayed 1 night in Nov 2024

10/10 Excellent

Terry Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very beautiful! Bathroom in guest room was a little on the small side. Bed was a bit firm. All staff were very friendly & helpful. Food a little pricey, but very good!
Stayed 2 nights in Feb 2025

10/10 Excellent

Guang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice big hotel. About 5 minutes walk to public transportation.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sedrak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Jan 2025

10/10 Excellent

Cynthia

Liked: Amenities
Solo traveler from Toronto and Hotel New Otani The New exceeded my expectations. This hotel is located in a quieter area but is a hop, skip and a jump to anywhere you want to go. Absolutely loved my stay and miss it already. Beautifully renovated room and the attention to detail was evident. Attached to sister hotel Garden Tower where the breakfast buffet was outstanding. They even forwarded my luggage to Kyoto so I didn’t have to worry about it on the Shinkansen. Honestly, staying at this hotel gave me VIP feels.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff is super friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Christina FY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at New Otani with the extra vouchers for restaurants. Nice neighbourhood and easy access
Stayed 2 nights in Dec 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Main hotel. Beautiful decor and view of spectacular gardens. Room was very spacious. Didn’t like bathroom. Needed updating and granite floor was slippery when wet and dangerous, as was the 2” step into bathroom. I slipped and tripped many times. Bed was very firm and pillows small. Not comfortable for me. I would stay again.
Stayed 1 night in Apr 2025